Some interesting reviews
- I had reserved a Dollar pick-up truck to transport some furniture and Dollar had no trucks available when I arrived. I was stressed to the point of tears. The guys at Budget SAVED THE DAY -- they were so incredibly kind and reassuring, and showed me multiple trucks they had on the lot to figure out one that would not only fit my furniture, but also be the most fuel-efficient and comfortable for an extended road trip. It cost about the same as my original rental and I didn't at all feel rushed while we tried to figure it out. Even when I realized I had briefly misplaced my purse in the airport rental place (worst day ever!) and was absolutely mortified, they did not make me feel embarrassed or anything about it. It was some of the best customer service I have ever received. This was my first rental from Budget/Avis but they now have a new loyal customer.
- There was a glitch with checking in to pick up. The agent could not find our reservation. We had booked through Expedia. We had to search through our emails to find the confirmation.
Other than that minor glitch, the experience was good. The wait was only 2 minutes. The car was as expected. The car return was quick & easy.
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Proceed to the Budget counter Fastbreak line/or normal line if no Fastbreak line designation/or follow directions to the Fastbreak Kiosk. Present identification and receive your rental agreement. The counter representative will give the customer the keys & directions to their car.
FASTBREAK RETURN: Follow the airport signs for Car Rental return. You do not need to return to the counter to complete your rental. Record your mileage and fuel level on the rental agreement and drop it in the Budget Fastbreak return box. A closed rental agreement will be mailed to you within 48 hours.
