Apple Annapolis

Technician Chad was very helpful advising repair options for my 2015 MacBook Pro that was not communicated during a previous inquiry at Apple’s Columbia store. Always good to feel like good information is being provided.

Irresponsible and disingenuous staff and manager. Also unorganized and messy store.
Two incidents. The employee lied about the throttling issue of older iPhones with iOS update which was my phone’s problem. The other the employee misinformed me and said I could get the trade-in money either back to my bank account or a gift card. I asked for the gift card but gave me 10% less the amount so I called for help and the manager said the system cannot be reverted. What a joke.

If you need any help with your apple products and get out in less than two hours, you might as well not show up. If you do not book an appointment to meet with a tech, the walk in wait time can range from 3-5 hours. It is better to book an appointment and you will still have to sit and wait. I had an appointment set for 12:40pm. I got there to check in at 12:35pm and someone came up to me around 1:20pm. Once I was able to speak to a tech and get all situated, they were able to help me find a solution.

Sloth like behavior. Extremely dismissive and you literally have to stand in their face for them to even speak to you. Who manages them

Always helpful and knowledgeable! I love this location!

Arrived. Placed our name on the list to be seen. Waited patiently for our turn over 25 mins (fine - it’s a Saturday). Watched as one person came in, basically threw a bundle of cash for the phone across the desk and got served straight away (they were most definitely a walk in). Elderly lady in front of me had been waiting 30 mins and was clearly forgotten. As a business owner who uses a LOT of apple products it’s made me wonder. The manager made an excuse of staff shortages but there were 10 people working, two of whom thought it more important to catch up than serve people.

Pure Trash. I made a genius bar appointment online for 6:30 in the afternoon. Arrived early to check in. It took approx 12 minutes for someone in a blue shift to approach us and ask if we need help/had an appointment. We were finally checked in and Alena was supposed to help us. We told her we had an issue with our ipad charing and brought the adapter and charing cord. She plugged it in at a different table than the one we were at and it magically started charging. I asked if there was a short in the cord and if she could run a diagonsitc on the device. She said there was no need as it appeared to be working. Of course we get it home and it doesn't work. Any other electical cord works just fine in the outlet. I'm pissed b/c now we are going to have to come out of pocket for a new cord--apple care has expired and is a complete waste of money. This store is trash. Save yourself the headache and just mail your device in. It'll take longer but at least you have a fighting change at actually being serviced. Will never go back to this store.

I like Apple. I like my iPad, my iPhone, the Apple form factor and the product works for me. Do yourselves a favor. Research and do your shopping online and just order your items directly. My recent experience at the Annapolis Apple store had me seriously considering ditching my Apple tech for other options. I was in the store for hours for a fairly simple transaction, felt ignored, talked down to, and overall had a poor experience.

I filled out the customer feedback survey and actually got a call from the store. The call was polite, but resolved nothing about my experience. When I was asked if there was anything further, I put the question back to the store and asked what they thought would be an appropriate next step to retain a customer and mend the relationship. The answer I got back was "I don't understand." They said they could provide "channels " for me to pursue if I wanted, but the effort for any other resolution would be my responsibility. No offers were presented for me to come in and work towards a better experience with an upgrade or other option. No offer to directly assist in a higher level escalation - that was on me. Just an apology and statement that they don't want to provide a negative experience. Well folks, you didn't solve anything and barely made it sound like you really wanted to. You just made the requisite call for a poor survey - check box filled. Thanks for taking the time to get the information for your store. Not sure what the purpose of the call was. It certainly didn't change my experience of future choices. Don't go to this store. Just don't.

Busy and a line to enter but who doesn’t want to see the new products in person?!

i got a new phone and they were very helpful. i had a slight issue today walked in and their david helped me right away. he fixed the problem. thx annapolis apple store.

Nice and clean space with many Apple product to pick from and explore. Great customer service

Great customer service. Was a walk in and they accommodated. Hard getting in queue since there is no place for a line so you kinda have to interrupt busy employees.

Consistently poor service. If you’re lucky enough to corner a sales rep, you’ll be fine. Otherwise, there’s no telling how long you’ll wait.

3 of the last 5 times I went during non peak hours, I left after 10-15 minutes of being full on ignored