Tesla Chicago-Highland Park

Very professional. Just the way a car dealership should be. Service sabot slow but superb results.

Just had a really horrible interaction with the sales people at this location. Luckily the service guys came to my rescue... I also experienced a poor interaction with the sales people when I purchased the car and I think unfortunately this is just par for the course with Tesla. They refused to remove the plates from my vehicle that I fully paid for. Luckily the service guys drove by and noticed me struggling and were nice enough to take them off for me. They were even confused about why the sales guys were being such jerks.

There were new buyers in the lobby that were trading in a vehicle and the sales people were making the new buyers collect information and pictures from their old car. I don't know if this is all of Tesla or just this location but it puts a bad taste in your mouth when you're buying an expensive vehicle and being treated like a number.

I went to Tesla Highland Park to test drive some cars. I had interacted with three salespeople and when I was finished the third salesperson Diane approached me to discuss the process of purchasing a vehicle. I felt rushed.

I had some detailed questions on the optimal charging setup at my houses but Diane kept suggesting I go with the cheaper adapter even though it takes longer to charge it. I felt she lacked the technical knowledge to discuss charging options. Similarly Diane explained to drive forward I pull the lever down twice and to reverse pull it twice up… WRONG! I bought the car and it’s a single pull for each forward/reverse, so Diane really did not know how to operate the Tesla.

When I reserved the car and the app has said estimated delivery is Aug 29-Sept 4. But I received an email to schedule delivery and the only options I had were Aug 28-30! Well, I was out of town and I would not be able to do that. So I contacted Diane.

Diane sent me a short email “I wasn’t aware you were planning a vacation” and that’s when I realized she failed to communicate the details of the delivery process!
Then Diane explained that I must pick up the car within a 2-day period or else I need to get another car and she doesn’t know what that would happen! What?

I will not cancel my vacation because Tesla can’t coordinate with clients their schedule, especially that I’m given the 3 days outside of the estimated delivery dates!

This was my experience with Tesla before even buying the car, I was getting very discouraged. Now I read other reviews about this dealership and the low-rated reviews reflect the mismanaged situation at that place. I do hope other locations are better, but for their sales person not to know how to drive Tesla was a surprise.

My review is only concerning the dealership. I've never owned a Tesla. They let me take out a Tesla for a test drive on the highway without any supervision, although the cars do have GPS tracking in them. The salesperson I dealt with was very helpful.