AutoZone Auto Parts

I came there had them check my battery they said it was good I went to Lexus because I was still having trouble with my car & they said the battery was bad get your machines check out they are not working properly I paid 200 dollars for that what a waste

I felt like when I bought cable jumpers I was told that I couldn't return them once I walked out of the store. My reply was and if they don't work. What then. So basically I was told you buy them as is. Not happy at all. Bit that didn't say that in the receipt

Hello Auto Zone,

On Wednesday August 2, 2023, I took my 2002 Lexus ES 300 to two different AutoZone locations (88 E. 103rd and 87th) in Chicago to get my battery tested because lately I’ve had to get my car jumped every single day.

Although my battery is still under warranty, both locations refused to replace my battery stating that the machine shows that the battery is “good” at 68%.

The staff at this 87th street store (Corey M and two female staff members ) stated that I needed to replace my alternator.
However, when they tried to test the alternator, they could not get a reading because the battery is too low. Even with knowing this, they still refused to replace the battery.

Therefore, yesterday I had my car towed to a mechanic who just informed me that the battery has a DEAD CELL and as a result, it will not hold a charge and, it needs to be replaced.

I should not have to be subjected to all of this when the battery is under warranty.

I would like someone to contact me in regards to this issue.

Thank you.