4.0
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- We took delivery of our Model Y Long Range in December. I wanted to give this a few months before I wrote a review because everything from the buying, taking delivery and driving experience is very different than any other car we have ever owned. We waited 7 months from order date to delivery, but we did accept delivery within the time window we were given from the day we ordered. I must have watched 1000 YouTube videos during our wait, taking the time to learn the car and listen to what other people were saying. It was an exciting day when we went to pick up the car. The delivery was quick and all we did was provide our form of payment and we were sent on our way. The staff at the center were friendly and did answer a few questions that we had. They were there to help if needed.
Thankfully we knew to have an electrician install the outlet in our garage which made it super easy to plug in at home from day 1. It took maybe a day or 2 to get used to the Tesla as it is very different than anything we had in the past. Most of all was the sensation of 1 pedal driving. We now have 4,500 miles on the car and just love it. We love the over the air updates and for 2 minor service calls we needed, Tesla came to our home to quickly resolve those issues. We had the same tech each time and he was on time and fixed those issues. We have not had to purchase gas since the first week in December and that is a huge win for us. Love the car. Our experience with Tesla through the entire process was incredible.
- Wow, wow, wow! This is the way to buy a car. The facility is super clean and very modern. The employees are actually knowledgeable and not pushing you or harassing you at all. They are helpful and extremely nice. This has been by far the best experience I had in 35 years ,buying a car. The process is quick. Everything is done over your cellphone. The representative is there to guide you. They actually give you a car to test drive by yourself. Its ok here see you in 30 min, and no one is there looking over your shoulder. Hats off and thanks to Bryan who assisted us in buying at the west palm beach, okechobee location and the rep in fort lauderdale, who assisted us picking up the vehicle. One of a kind experience.
- Justin M, Tesla Advisor, provided an amazing experience for us when we came in to order a new Tesla Model Y. His knowledge about Teslas was outstanding and his enthusiasm for the product was contagious! He made the process of ordering our new Model Y such a fun experience. He answered any questions we had and even contacted us on his day off! Thanks so much, Justin!
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