Hertz Car Rental - 34th Street - Midtown Between 8th And 9th Avenue HLE

Terrible customer service. I was rented an UNSAFE car which was ILLEGAL to be on the road. I had a week long rental and decided to upgrade at the counter when I picked up the car. After driving for a two days, the check engine light came on, so I called roadside assistance (spent 25 min waiting) to ask what to do and document the situation. They told me it was ok, and to carry on unless something worse happened. The light went off the next day. Two days later I had a different exclamation point warning pop up, so I once again called to document. They told me I could continue driving the car. The next day, I parked my car and came back to find a ticket on the dashboard - the car was overdue for an inspection since October (it’s December end). I called again, asked what to do, they told me I would need to hand over at return counter. I then proceeded to ask what Hertz could do for me, considering I am driving a car which is illegally on the road and would not pass inspection based on the lights that were on. They informed me that I would need to discuss at the counter. NOW, at the counter, I once again explained the situation and asked whether at a minimum, they could reimburse the cost of the upgrade. Not only did they question everything that I said they refused to do anything. One guy came in to say the lights aren’t on anymore. I assured him it was the entire 3 hour drive home. The manager claimed I never called roadside, saying he was looking at my record. Thankfully, I had a case number and then he said he’d look into it further. Above all of that, he said if I waited 5 minutes he would be back to the hertz office - I was there 40 minutes and he never showed, and texted the woman at the counter saying he couldn’t do anything. Lastly, when I asked for the name of the manager, they refused to give me anything but a first name, Idrisa. My point was that I should never have been rented a car which should not be on the road. On top of that, because of the issues, I was inconvenienced multiple times during the week. As a gold member, and a loyal customer, I expected a level of customer service, recognition instead of defensiveness at the counter, an apology for renting me a car which should not have been on the road, an offer to make things right. I got nothing. I will be escalating through hertz online customer care channels. And I won’t be renting with hertz at this location again.

ABSOLUTELY TERRIBLE! Customer service do not exist. Even though they knew we reserved a car for out of state travel they gave us a Volvo EV which takes ONLY certain EV chargers. it took us 11 hrs to get to Washington DC. Every charger was broken or they do not exist in NY or on the App. They sent us 2 different Hertz locations and both refused to switch the car. We have spent Xmass on the road trying to figure out a charger station.

Forgot some expensive stuff in the car but one of the employees caught up with me and returned it. Very thankful.

도심 영업소인 관계로 예약한 등급의 차가 없거나 준비가 되지 앉아 있을 수 있다는 점을 감안해주시면 좋을 것 같습니다 (이전 예약자의 반납 시간 미준수 등)

안내 데스크의 응대는 친절하였으며 저는 'F' (large sedan) 으로 예약 하였으나 준비된 동급 차량이 없어 EV (kia EV6) 를 받았습니다. 서비스 데스크는 친절한 편입니다.

한국인이 테슬라 외의 전기차를 빌리게 되면 충전에 이슈가 있을 수 있습니다. 저는 'evGo' 라는 업체의 급속충전기를 주로 이용하였으며, 회원가입 없이도 신용카드로 급속충전이 가능하기 때문에 이동 중 잘 활용하시면 좋을 것 같습니다.

Consider this business is in town, The vehicle may not be ready. because of Non-return from previous reservatin, etc)
The serive of desk is quiet kind. I reserved a 'F' (large sedan) but there is no sedan that time. So they gave me a EV (kia EV6). I satisfied it, But someone has problem about charging EV in america. I recommend the 'evGo' which is fast charging service. You can use the 'evGo' charger without sign up, only using your credit card'