Turkish Airlines NY HQs
2.5
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Reviews about Turkish Airlines NY HQs
3.006.01.2024 18:11
They do have nice aircraft and service, however, they do lack of good agents explaining things in English if calling from US.
3 agents didn’t understand what Bassinet is and they advised me it’s free but without mentioning I have to assign seats that costs $300 and the worst is their customer service they are to arrogant to argue that there was not mistake advising me that way.
I am a Compliance Regulation Leader in the Airline industry and if one my agents did it this way per rules they get cited but not with Turkish they have their own rules not admitting mistakes.
3 agents didn’t understand what Bassinet is and they advised me it’s free but without mentioning I have to assign seats that costs $300 and the worst is their customer service they are to arrogant to argue that there was not mistake advising me that way.
I am a Compliance Regulation Leader in the Airline industry and if one my agents did it this way per rules they get cited but not with Turkish they have their own rules not admitting mistakes.
3.006.01.2024 18:10
Relatives of Martyrs, Veterans and Veterans discounted tickets information is not clear and there are missing information about country. They should translate it better from Turkish side or not mention Veteran info at all. You can not buy tickets from either web or app. It only works for Turkish Armed Forces Veterans so there is no need to mention Veteran Ticket discounts in English.
