Car rental agency

Avis Car Rental Orlando (OR1)

3.5

407-245-8059

Orlando, 306 N Rosalind Ave, Orlando, FL 32801

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The most interesting reviews

- Over the last 2 years or so, I have rented 3 cars from avis. I have enjoyed each one. Recently, I was given the pleasure of driving off in a red challenger with less than 200 miles on the odometer. I have my own insurance, They havent given me any issues.

One of the vehicles i rentes (the kia), was driven to Key west and back, on the back roads. No issues. The cars may not be spotless, but the ease of renting, and unlimited milage makes up for it in my honest opinion.

- I rented a car from this location back in November and into December. The man behind the desk, (Orland), was great. He answered all my questions and was very polite. The car was clean and odor free. The location of the rental was also fine with me. When I asked Orlando for his recommendation for a good Colombian restaurant, he suggested I try, Oh! Que Bueno, which was fantastic. Will return and rent from this location again in the future.

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Reviews about , услуга Avis Car Rental Orlando (OR1)

Review Checked

28.12.2023 14:00

Great service and professionalism! Smooth transaction! Loved it!

Review Checked

3.0

28.12.2023 14:00

The car was fine but the customer service was abysmal. I have a lot to say *especially* if you are an international customer.
I am an Indian who has been in the US for the last 2 years. The associate didn't know this but it's important for context.
1. The customer associate kept trying to sell us an upgrade for a higher charge when we explicitly and politely mentioned NO 4-5 times in a 10 minute conversation. We asked if our Corolla had Airplay, he said NO and that he can give us the Mustang for a higher charge. Turns out the Corolla had Airplay, as does any modern car. Practically every question we had was met with 'If you pay more I can upgrade you to the Mustang'. And basically acted like a child nodding his head every time we said we aren't interested.
2. He then indulged in fear mongering. Tried to sell us 3 different types of additional insurances (we had already paid for the basic necessity ones) by constantly mentioning that since we are international we should get more $50+ per day insurances to avoid 8 odd liabilities. Again, we didn't budge because we've rented cars before in the US.
3. Then, tried to sell us an unlimited toll pass for some 50 bucks again. We mentioned to him that we will most likely be driving on the no-toll route to enjoy the ride but he kept trying to convince us to take the shorter toll route and buy the pass. This also happened 3 times. In any case, he knew just as well as we did that the max we'd be paying in tolls from Orlando to Miami was about 20 bucks.

The whole conversation could've ended in 3 minutes if he'd just got us to sign the contract and gave us our car, but every 2 minutes he was selling us stuff we didn't need and wouldn't budge until the 3rd no.

Please don't treat your customers like idiots.