PetSmart Orlando (Waterford Lakes)

The PetSmart at Waterford Lakes was recently a big disappointment; terrible terrible service! Needed prescription cat food(had the required RX card available), but when I asked the lingering attendant at the (just-closed) Vet counter where/how/if I could obtain the product, she rudly said only the store cashier could help me(like she had no idea, and couldn't just point me to the area?? The store cashier later pointed us to a display right beside the Vet area,lol). There were Zero(not even one) carts available, so my son had to lugg a Huge bag of litter from the back of the store. At ckout, I (very politely) asked the cashier what happened to all of their baskets. She was the rudest(& laziest) person I've probably ever encountered(shockingly worse than the Vet person!). She simply pointed to the hand basket at the side of her(like that was acceptable). Her *couldn't care less* attitude irritated me, so I (again, "painfully politely") asked why they had no baskets. She smugly grinned, saying no more than, "they're all outside". I also bought a large crate mat that was on clearance ($37.00 instead of $50.00), but when I checked my receipt in the car(Glad I did), I was charged the higher price. I had to inconveniently go back inside to have my purchase corrected(honestly, stayed very polite; it wasn't the cashier's fault if the item wasn't properly discounted in their system). Not a good trip; much worse than normal.

Went to the Banfield part of this location. The doctor was amazing. The girls at the front are very kind. Drop off and pick up was quick and easy. I would recommend it to anyone with a puppy or a pet of any age.

the cashier, i think his name is ali, was super nice and cool. made my trip worth it

The wonderful team here always provide the care and advice needed for my precious buppy's overall well-being.

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