Tesla Mesa-Arizona

We had a 3 pm pickup appointment for a fully paid car. We waited until 330 and only because we said we'd reschedule did we get served. Lesson: appointments don't mean the same to Tesla as they do to me.

We got our car in July but unfortunately are still waiting for our license plate because Tesla kept on giving us the wrong documents to sign. Our SECOND temporary plate is about to expire. There was no communication whatsoever in between. We actually had to go to the MVD ourselves to get that second temporary plate. The customer service line offered no updates but an empty promise to expedite the process (that was three weeks ago). Today, we got another phone call from Tesla Mesa that we need to go to their office AGAIN (the third time) to sign the documents. I truly cannot understand why this keeps on happening. I have zero confidence that this will be our last time signing the documents again. If you are purchasing a car from this facility, be sure to have a supervisor check all the documents before you leave.

Update: 12/6 Unfortunately our SECOND temporary plate expired yesterday. The person in charge promised to send us a new temporary plate yesterday but thus far we received NOTHING. We also sent her two emails as reminders. Can I give this facility a negative star?

They are pretty understaffed. One person typically helps multiple people on delivery day. The buying experience at Tesla is the same as buying a phone at the AT&T store. Fairly sure it’s the same staff. lol. Ever tried to call this center ? 45- 120 min wait. If you have a question then good luck.