Hardware store Household appliances Furniture and household goods

Lowe's Home Improvement Seattle

4.0

(206) 760-0832

Seattle, 2700 Rainier Ave S, Seattle, WA 98144

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REVIEWS

- Good selection, competitive pricing, but the layout can be a little confusing the first couple times through and there are never enough cashiers. The line in the garden center, when open, is usually the quickest checkout.

- While the staff are mostly very helpful (the nursery manager is SO GREAT!!), the lockdown of some products, like soap and detergents, seems excessive. I always forget that you can't get into the restroom without a code, and it can be difficult to find an available staffer before you feel like you are going to wet yourself. It's a three star rating, with an extra star simply because the nursery manager is such a great guy. If you lose him, ill change my rating to 2 stars.

- I am electrician and I come to Lowe's over home Depot mainly because it's closer but the Lowe's is way better than home Depot by far

- Great prices on Lowe’s rental trucks especially if you only need it for a few hours definitely

It’s $19.99 for 90 mins or $50 for 4hours

- I had to wait over 25 minutes to pickup my online order. Nobody at the station. I had to go and find someone who can help me. I'll not got this store in the future. They have no value for customer's time.

What's the point of online order and pick up store !!!!

- Extremely under staffed. The staff that’s there is awesome but expect to wait in long lines to check out.

- Folks whowork there are knowledgable and very helpful. One staff escorted and helped us find what we needed (screws in hiding) on a different aisle. Another brought a tall ladder and got the heavy bins down all near the closing time. Superb customer service!

- Fills every need for hardware. Usually have stuff the HD has decided not to carry. Thanks Lowe's!

- Very helpful, knowledgeable and professional and very nice. I'll go back there

- For Lowe's it's a pretty good store. I have never really liked Lowe's. All the ones in the Tri Cities suck. No one is trained and no one is helpful. But this one is actually nice to go to and the employees are helpful. So thumbs up to the management.

- Found a replacement part. Very expensive. $8+ for two wire nuts.

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Reviews about Lowe's Home Improvement Seattle

Review Checked

3.0

26.09.2023 14:44

My experience at this Lowes location has been extremely disappointing. I recently bought a Kobalt 80v electric mower that came with the batteries and battery charger. The charger was broken and batteries were dead so I wasn't able to use it. I came back the very next day to see what my options were to rectify being sold the defunct merchandise. I was told by an associate that all clearance items are final sale and that I was not able to return it, get store credit or at least, a replacement charger for the merchandise I never even got to use. The associate had a manager come over to explain the return policy and said he could replace the charger but would need to order it since it wasn’t in stock at the store. That was all I wanted and didn’t think I would have had to ask for in this situation. I gave him my name, contact info and he said that it would be about a week for the charger to arrive. I followed up a week later and no one knew anything about it. A different manager briefly took my call said she would look in to it and took my info down again. It has been 3 weeks and I have not heard from anyone from the Rainier Lowes regarding the defunct merchandise that they pawned off on me. Really disappointing experience, at the very least, sell merchandise that isn’t already broken upon 1st use.

Review Checked

26.09.2023 14:44

We had a great experience here! I needed 4 cinderblocks but was unsure about how to actually grab them. We went to the help-desk and the employee helped us out. She left to go find the cinderblocks and came back with a cart already loaded. Stellar service. We also had to pick up a rack and everyone involved was helpful. Store was clean, staff friendly, and the garden section was nice to stroll through. We’ll definitely be back

Review Checked

3.0

26.09.2023 14:43

Just terrible customer service. I needed wire shelves cut to size. There was a sticker on the rack saying to contact an associate to get them cut. I went to the "service" desk, and asked for help. First they said the saw was broken. Saw for wire shelves. After asking to see a manager, some one showed up and said they don't do cutting. I said there is a sign. He demanded I show him. When we got there, he looked at the sticker and peeled it off, before saying to me, "we don't do that."

Review Checked

26.09.2023 14:43

They let me install a hitch on my girlfriend's car in the parking lot. I legitimately had no where else with as good lighting and the ability to grab a tool I inevitably forgot.

Review Checked

4.5

26.09.2023 14:42

I go here frequently and I've seen a lot of improvement over the last couple of years. They finally stocked some of the basic copper plumbing fittings after 3 years of mostly bare shelves and boxes containing just random fittings. They don't have a big selection, but at least they have a majority of what I need.
One big thing they can improve on is stocking the shelves when they become near empty instead of waiting for customers to ask. Many times I see the unreachable overstock above an empty or near empty shelf and I don't have an hour to wait to find someone willing to get it down. Two days, a week, and two weeks later the same empty shelf is there with the same out of reach overstock.
It would also be helpful if they can better sync up the actual available quantity with what shows in the app because they usually have less than what the app says.

Review Checked

26.09.2023 14:42

I went into Lowe's for their Labor Day sale looking for a full set of appliances for my home. It was the last day of the sale so the store was understandably busy, which makes me even more amazed at the time and care the assistant manager Kris took in helping me and my husband. There were some challenges in getting the correct promotions to show up at the cash register and Kris really went above and beyond in making sure we left the store as happy customers. Honestly, I was pretty blown away at how great the customer service was, and we now count ourselves as loyal customers of this Lowe's.

Review Checked

4.0

19.05.2023 12:52

Very helpful, knowledgeable and professional and very nice. I'll go back there