Embassy of Kenya

I called multiple times to get information on the evisa processing as the website was down. The operator was rude, dismissive, confrontational and very unprofessional. She also hang up the phone on me as I was talking. She was able to finally answer my question on the 4th time I called and spoke to her, I then looked at google reviews to see if I was the only one with this kind of experience and I was shocked to see many reviews that explained the exact experience I had.
The staff need to be trained to talk to and answer people’s questions.

Worst Customer experience Ever ! I needed my passport renewed and visited the Kenyan Embassy. I had an appointment at 9 am. I got there at 8:50 am. They served me at 12:30 ! The guy doing the biometrics was constantly on his personal phone talking to his friends . That was March . I have been trying to follow up to see if they have my passport to no avail. You call and nobody picks up and their voicemail doesn’t work ! This is totally unacceptable guys . You need to step up. I am to travel in a couple of weeks and don’t have any travel documents.

I was so embarrassed with the service, it was touch and go so long as you have all your paperwork ready ..the staff were so helpful...

This embassy is a joke. I applied for my passport in May 2022, it is now August 2023 its been 1 year and 3 months. I have called daily nobody picks calls and all the extensions are full. The operating lady hangs up calls whenever she wants. I have my job on the line and nobody cares to process my documents that i have already paid for. This is madness that they are so unprofessional. How can people who know visa and passport are important just have such unprofessonal manner. This location should be closed down.