Budget Car Rental Albuquerque Sunport Car Rental Center (ABQ)

505-764-3560 (6)
Albuquerque, 3400 University Blvd SE, Albuquerque, NM 87106

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Some interesting reviews

I had reserved a Dollar pick-up truck to transport some furniture and Dollar had no trucks available when I arrived. I was stressed to the point of tears. The guys at Budget SAVED THE DAY -- they were so incredibly kind and reassuring, and showed me multiple trucks they had on the lot to figure out one that would not only fit my furniture, but also be the most fuel-efficient and comfortable for an extended road trip. It cost about the same as my original rental and I didn't at all feel rushed while we tried to figure it out. Even when I realized I had briefly misplaced my purse in the airport rental place (worst day ever!) and was absolutely mortified, they did not make me feel embarrassed or anything about it. It was some of the best customer service I have ever received. This was my first rental from Budget/Avis but they now have a new loyal customer.

There was a glitch with checking in to pick up. The agent could not find our reservation. We had booked through Expedia. We had to search through our emails to find the confirmation.

Other than that minor glitch, the experience was good. The wait was only 2 minutes. The car was as expected. The car return was quick & easy.


Proceed to the Budget counter Fastbreak line/or normal line if no Fastbreak line designation/or follow directions to the Fastbreak Kiosk. Present identification and receive your rental agreement. The counter representative will give the customer the keys & directions to their car.
FASTBREAK RETURN: Follow the airport signs for Car Rental return. You do not need to return to the counter to complete your rental. Record your mileage and fuel level on the rental agreement and drop it in the Budget Fastbreak return box. A closed rental agreement will be mailed to you within 48 hours.

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Reviews about Budget Car Rental Albuquerque Sunport Car Rental Center (ABQ)

08.01.2024 18:36
Initially the staff was helpful, but I found out that they either did not know the rules or lied. I was charged double the cost due to this misinformation. Counter staff (ABQ Sunport location) at return was unhelpful and had the attitude then don't rent from us again. The vehicle I was given had broken seat belts which placed my children in danger. DON'T USE BUDGET CAR RENTAL IF THERE IS ANY POSSIBILITY YOU WILL BE 29 MINUTES OR MORE LATE. If you use them and someone gives out information get everything in writing. There are many options for car rental PICK someone else.
08.01.2024 18:36
This location never answers the phone. It always puts you through to the national call center. Once you reach them, they say don't press any selections & the customer service representative at the airport location will answer. I've called about 20 times & they never answer. It's such a waste of time.
08.01.2024 18:36
Tires on the vehicle had little to no tread and we did not have an ice scrapper with the vehicle. Make sure to check tires before leaving lot.
Customer service was great. The lady who check us in was very helpful.
08.01.2024 18:36
Budget rental was fast and easy, I recommend utilizing their services. Thank you again budget rental you guys are awesome!
08.01.2024 18:35
Great service and interaction with counter staff. Got the exact car we were requesting and in and out in 15 min.
08.01.2024 18:35
Pick up was easy and got the car I had wanted.
08.01.2024 18:35
The customer service was great. I rented a Ford F150. I really enjoyed the rental. However, when I returned the truck three days later, I was notified that I was still being charged and the truck had not been returned. It took many phone calls to try and get this situation resolved, after 48 hours later, I had finally received a final receipt stating the truck had been returned the previous Friday. However, I’m still waiting for my credit card company to fix the debacle as well. Also, there has been no apology call or email from the company stating their error. just the receipt in my email, followed by a request for a service survey.


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