Lowe's Home Improvement Anchorage

I work with a contracting company and our client order all new kitchen appliances. She thought we were able to pick up and deliver but we only do the install. I went into the store to try and get a delivery schedule in time for our client to move into her newly renovated home. I was not expecting to get the amazing customer service I received!

Melissa in Fulfillment went ABOVE AND BEYOND to help me and actually got me a next day delivery!

I had the most frustrating experience trying to make a large order to be shipped out. I called all of the locations and was on hold for a total of 45 min.

The ONLY saving Grace was Alex in Customer Service. She was the only person who heard me and didn’t pawn me off or put me on hold. She made things happen and I’m so grateful because I was going insane.

Point being is that if you’re making a bush order, it’s better to fly in to Anchorage and go to Lowe’s in person than to go through the excruciating process of trying to get a human on the phone to talk to.

Really bummed to leave this review for the flooring department.

We ordered flooring may 15.
Flooring is expected for mid June (even though it was expected earlier we know we live in Alaska so-)
No call no updates on the shipment - and various calls to lowes left me even more confused and bewildered lead to a few in person visits later to try and figure out why my order is not able to be found or my order doesn’t exist etc.
for the next two months I have to make in person visits to just try and keep a pulse on the progress and make sure nothing requires rescheduling.
It’s 8/11 and lowes says floor is ready for pickup - great news!
It’s 8/15 and my Significant other goes to lowes at 5:30 to load the floor into truck.
He’s waiting until 8 because no one can locate the flooring or the molding and no one can load it until a loading ticket could be printed. And the whole time he isn’t being helped or offered an alternative to him standing that whole time waiting. (Like come back tomorrow and we will be ready) -

Additionally lowes said we would be getting a call in a few days from the floor installers. It’s been a couple weeks and again no calls no follow up and no answers and apparently we can’t request the most professional installers it all has to be “behind the curtain”. Which I guess I can see for favoritism but anyways. This whole summer we’ve been extremely patient, kind and for what it’s worth the people are at least nice and helpful.

But the overall management and communication or reliability is why we give it two stars.

Editing to one star because my guy is still there waiting to load materials- while everyone who was getting materials to the loading dock decided it was a good time to Take a break

And then my guy ended up loaded all the materials by hand at the door because no one showed up with the forklift.

2.5 wk later -Just tried calling the lowes - same issues as usual- I get thrown into the automated voice system get routed to lowes and then the call drops. Will have to come in person again to find out where the floor transitions are (floor installers won’t call us until these parts are located). Lowes said all our flooring parts were in and turns out they weren’t. Transitions are the last to go In and we can’t come to a compromise on it. We offered to put those in ourselves when they finally come in.

Love Lowe's more than Home Depot. And in the Valley the location seals the deal.

Well stocked and staffed frim what I experienced.

Prices are reasonable