REVIEWS
- I bought a pair of 1k heels to be shipped to me in California for an event. They came late, and they were the incorrect size. So I had to scramble for shoes at the last minute. In spite of this mishap, I still wanted the shoes, so I returned the wrong size and waited almost 3 weeks for my shoes. They never came, so I called the store. My rep left the company, and they dropped the ball and had no record of my return. I DID and provided my tracking number. Miraculously, they found my return and the replacement pair. This would have never happened if I hadn't called, I would have never seen my shoes. (BTW they charged my card for the shoes even though they were returned and never credited my account I paid off the bill before i received my shoes) I had to call several times even speaking to a manager before the new pair was shipped and after almost 2 more weeks I finally got my shoes. No credit or anything for the inconvenience or the inability to wear them for the intended event. Worse of all, they ghosted me when I asked for compensation for my inconvenience and the bad customer service. This is a high-end store that has a low-end mentality. I still haven't worn the shoes. They don't make me feel good anymore. I'm not going back. If I were you, I'd skip the Valentino shoes and go across to Tiffany and Co. The service is much better, and jewelry lasts longer.
- This staff member who seemed to be the manager was rude and made us feel unwelcome. No wonder the store was so empty compared to others when we went there. Will never go to this Valentino ever again.
- I bought a pair of heels and they broke 2 months after purchasing them. I brought them back into the store, only for them to tell me it would be over a MONTH for me to have my shoes repaired or be provided with a new pair. I have gotten no follow up, no ETA, and no apology from anyone. This is appalling customer service and quality for a 1k pair of shoes. I’m so disappointed and couldn’t wear them to the wedding I purchased them for.
