Firestone Complete Auto Care Baltimore

(410) 929-7499
Baltimore, 2200 N Howard St, Baltimore, MD 21218


I'm a little late with my review but I've been busy. Anyway, went to get my breaks done back in October. Brakes was squeaking from the beginning, so I thought maybe once I've driven around a bit it would stop. It hasn't. They can never touch my car again. Somebody else will be servicing my car from now on.

Update: I was contacted by Brendan, who i really appreciate. I was able to get my issue rectified. I want to thank him and the store manager Shawn Brown for everything. My opinion has changed. Most companies could care less, but they've shown me otherwise. Thanks again

Found a new place, if heaven forbid, I should ever need this place. VERY professional, proficient and cost-effective...+ the work was done quickly.

Don't go here unless you're desperate. A big waste of time all around from scheduling to service. Very unprofessional service and uncaring attitudes. Not even sure the people there like their jobs which is a concern for someone working on your vehicle.

Great same-day service at a reasonable price. My car battery died and Firestone was able to help me right away with the replacement. They also changed my oil in the same session.

ABOUT Firestone

Since 1926, drivers have trusted Firestone Complete Auto Care to keep their vehicles running newer, longer. As America's auto care needs have grown and changed, so have we. We're the leading provider of maintenance, repairs and tires for a reason: because we believe in offering a total auto care experience that perfectly meets your needs. Our auto care advisors and service technicians take pride in understanding your vehicle from bumper to bumper. We back our services and repairs with a nationwide warranty that's good at each of nearly 1,600 convenient store locations.







Run Flat


Fuel Fighter



A/C Service





Engine Repair Services


Tire Repair





Vehicle Inspection

Steering & Suspension



Electric & Hybrid Vehicles

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Reviews about , услуга Firestone Complete Auto Care Baltimore

12.12.2023 13:38
Terrible customer service. If I could I wouldn’t give one star. Staffs are rude and insulting customers. I bought a Bridgestone tire 5 months back for $339 including Road Hazard Protection and I drove less than 3k mile with that tire. Last Saturday evening in the middle of highway my tire get flattened and I called road side assistance but nobody come and help me I was on the road till 9 pm with my small kids. Unfortunately I don’t have a spare tire since my car is CRV HYBRID. Then finally one local tire work shop man came and did the patchwork on my tire and he advised me to change the tire because it’s a big hole and one lump also appeared. Today I went the Firestone and described everything what happened to me that day.Then immediately the staff who attended told me to pay $335 for new tire.I asked the reason but he was rude and talked to me like insulting.I will not suggest any one of my friends or relatives to go Firestone for any services.
12.12.2023 13:37
Everyone working here is mad for no reason, or they are beefing with each other. Customer service is a zero. Besides, who charges $1800.00 for tie rods and ball joints. They lost their minds.
12.12.2023 13:37
Correction: To my previous review, which I couldn't find. The manager, Sean, I believe was his name was awesome. Big belly with the beard who worked the front acted like he didn't remember handling my service at the front and tried to blame me not getting a tire plug with my oil change on Jamal since his name was listed as confirming my online reservation. Come to find out, big belly never added it on to my service as I instructed. GM Sean handled my concern with professionalism and kindness. Thank you.
02.05.2023 13:21
Excellent service! Super transparent in everything they do


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