Apple Mall of Louisiana

Garbage Service. Broken System. You will be told to go stand by the product you want to buy and wait for assistance. So, the implication is that if you walk around and, you know…shop, you will break the connection with your “help”. Your “help” is a group of uniformed Apple kids socializing with each other away from the customers. Could I go up to them and engage them about my purchase? Yeah, I could, but that ain’t the deal.

This time it was quiet. I recycled a laptop battery and checked out the new iPhones.

Appointments appointments appointments is all I can say and can’t stress enough.

Went it to get a Mac Book for my wife for school and was really pleased with the service and they had discounts and gift cards for buying one.

Quick and easy. Friendly staff. The store was very busy, but we didn't have to wait long to be assisted. Watched a live demonstration waiting. Dropped off a laptop and were on our way.

Let me start by stating this was my very first time at an Apple Store. I avoided coming in due to my own preconceived notions, but I arrived as soon as they opened on a Friday morning. And the ladies that assisted me made my experience exceptionally pleasant.
There were already many people there, but they had enough employees to manage.
I waited for about 15 minutes without an appointment, and a young lady started the process of figuring out my issues before I was actually seen. I assume this proactive approach sped up the time I was in the store.
Very quickly after I was seen, it was determined I needed a new device. My device was under warranty, so they were able to get me set up in store.
They were very friendly, and seemed to enjoy their work.
I walked out with a working phone.
They do not have a bathroom or decent wi-fi, so the update and iCloud backup did take quite some time in the store.

Don’t come to this store!!!
Terrible customer service!!!
The “manager” had rude attitude and didn’t let me ask him a simple question at the line just because “he was very busy”

If you’re needing to come to this store, request to work with Marcus. He goes above and beyond for his customers with rare issues (like myself), he made sure I was taken care of before I walked away. 10/10 experience

Whew!! I made the mistake of going here to pick up a warranty item on the day they were releasing the new iPhone! I did manage to get into the store fairly quickly due to the staff making sure what everyone waiting was there for! (Line for phones outside, and Staff were handing out water and umbrellas due to heat!! Exceptional service) on the other hand, once I got inside the store, I waited about 30 min just to pick up my headphones that came in. But I guess that's to be expected when you're that slammed busy