Apple Boylston Street

I had an appointment at 1:30 and came in 15 minutes early and was told to wait at the end of a table by the window. I waited for 35 minutes and asked someone about my appointment only to find that somebody had canceled my appointment even though I had already checked in and none of the staff took the initative to ask me if I was waiting for help. Did they think I was waiting around in an Apple store for fun? Looks like nobody is smart enough to be working at the genius bar.

Nice store but bad customer service. So much staff but somehow takes forever to be helped. Or even approached.

UNIQUE, but outdated Apple Store with all of the essentials not at my local Apple Store.

Disappointing experience.
Situation: Apple Pencil stopped working after one year and a few days.
After a 30-45 min wait, I was told that I could get another pencil with only 3 months warranty for a price that was $20 higher than the pencil on Amazon with a one year warranty…

My wife and I visited the Apple Store around 5:30 PM to address a display issue with her iPhone—there was a vertical line of non-working pixels on the screen. We secured an appointment and were told we'd receive a text notification when it was time to come back.

Unfortunately, our experience took a turn for the worse when we returned to the store. An associate on the third floor confronted us rudely, incorrectly claiming that we had missed a 3:30 PM appointment. Despite our attempts to clarify that our actual appointment was made at 5:30 PM, she remained unapologetically abrupt and seemed frustrated with her job. She left without resolving the issue or even offering an apology.

Thankfully, another associate later approached us and was extremely courteous and helpful, successfully resolving our phone's screen issue.

While we appreciate the technical service provided, the customer service left much to be desired. Training staff to maintain a professional demeanor and to correct their mistakes graciously would go a long way in enhancing the customer experience.

Overall, we're giving this Apple Store visit a 3 out of 5 stars. While the technical issue was addressed effectively, the customer service could use some significant improvement. Here's to hoping for a better experience next time.

Worst service at the store. Went to pick up a new iPhone and trade-in my device and the team completely messed up the order and did not even apologize and cancelled the entire order for no reason. The team at the store needs thorough training before they can call themselves specialists.

This is one of the worst stores I have ever been to. I had scheduled an appointment a week in advance, and I had to wait over 30 minutes to be helped. Then, the worker told me that it would cost $200 to repair the headphones that I bought for $200. After making me wait, he wasn't even able to help me. The week before when I went in the worker told me it would only cost $100. After this past visit, I found a part that I will be able to use to fix my headphones on Amazon for $25. DON'T SHOP HERE!!!

3-story Apple Store with friendly staff. There wide range of products. There is no restroom for the visitors.

Customer service people were very knowledgeable and helpful.

The friggin' McDonald's of tech!! Always crowded and not with the best crowd. It's the location of that store. Anyway I'm not a fan of how Apple sets up their stores to serve customers like a McDonald's had a baby with a dentist office.

Bad customer service, it actually just 1 person, the lady such very less attention for buyer, i buy 1 iphone 14 pro max 512gb, i ask for few stuff before i got the phone, but she seems not care about it, answering very less information to me even im not finish asking she just left, is not that busy at the time, if it was busy I will understand, she need pay attention to their costumer, i will be appreciate since i spend not little money for that phone, more smile amd attention to. Buyer not gonna hurt amd waste of time

Apple treat your customers with dignity and respect ! I have been an apple customer for over 10 years ! Spent thousands of dollars in apple products ! Don’t you think we need a minimum respect and consideration from your in-store associates ! Made 2 appointments for 2 différents services and I have to wait knowing that I have a second appointment in 15 minutes in between
Apple do better

Excelente predisposición de las personas que atendían. Concurrí varias veces en el viaje al local. Siempre muy coordiales, siempre muy Apple