Avis Car Rental Chicago North Loop-Downtown (CH1)

 3.8
312-782-6825
Chicago, 214 North Clark Street At, W Wacker Dr, Chicago, IL 60601

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The most interesting reviews


We had picked up our rental car in Atlanta but wanted to cross the border into Canada within a few days. We needed an additional document for insurance purposes. Since they did not ask for this at the Atlanta office, we called Avis customer service. They advised us to go to the office in Chicago (where we were staying at the time).


There was a queue of +/- 30 minutes. When it was our turn the employee helped us perfectly. She immediately knew what we needed and got us the document. Excellent service. Much better than the service we received in the Atlanta office.


Easy booking process and very friendly and helpful staff at renting (Chicago downtown) and returning (NYC) station. Nice car with little miles. Fast process at returning station and all paperwork electronically…

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Reviews about , услуга Avis Car Rental Chicago North Loop-Downtown (CH1)

 4.0
02.01.2024 18:34
November 18th, 2023 I was out of town in Chicago with an Avis rental and the tire pressure light came on. I was a little concerned because it was reading really low. I Google mapped this location which was closing within 5 minutes. I pulled into the garage and explained the situation to a young African American lady who told another employee by the name of CHARLES. He explained my party would have to get out of the car to take it to a lower level and he fixed the problem without any complaints because it was time for him to go. Sadly another employee a Caucasian female was having a whole other seriously rude loud and belligerent fit slamming things and yelling at this Asian couple so badly, I was embarrassed for them. Screaming she wasn't doing overtime and they have 3 minutes to get out she don't want to hear nothing they have to say. Just horrible! ( I would like to reiterate CHARLES saved the day and helped me, even in the middle of chaos. Just a few moments of his time.)5 stars would have been my review but 1 out of control employee can ruin a business.
 5 
02.01.2024 18:34
This was the easiest car rental I’ve ever had. From pick up to drop off, all of the staff were friendly and helpful.
 3.0
02.01.2024 18:33
What an awful experience. I'm a frequent car renter and between the long wait times, fuel charges (on vehicles returned on FULL), poor roadside assistance, I've got to avoid AVIS at all cost in the future. Keep your receipts for everything-- it is all you have!!
 4.0
02.01.2024 18:33
Their rentals are very competitive. BUT customers at the North Clark St office have to wait for cars frequently. The wait can be 15-30 minutes or more. These cars are coming from their MDW or ORD locations. They need to be smarter at managing this operation.
Update on 12/26/2023: when I picked my car on 12/24, I had to wait about one hour, a new record. Why doesn't Avis have enough cars at this location to match its number of reservations?
The good news is that we can now reserve an EV.


 

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