24/7
REVIEWS
- David was super helpful, got my tire fixed so fast and helped me with some work on my wheelchair. Great experience, highly recommend.
- Very knowledgeable and friendly. David has serviced our family cars and they always come out without any problems. I like how he explains the issues and fixes for a car repair.
With our cars being old, I also like how David lets us know of any other unaware issues we have with our cars. He has also been kind enough to take a car in for repair last minute, in the evenings, or during the weekends too. His recommendations for services and repairs lets us know our cars are in good in hands. We have been taking our cars with him for a few years now (maybe about 2 or 3 years) and building that connection and trust with David lets us know he is a great person.
- I gave 3 stars because of their initial service was timely and friendly and, my need in a bad situation was fulfilled. Their business practices and ethics deserve 3 stars also. their availability to correct the wrong was not the best but in the end they did right the perceived wrongs. They came out to service 2 flat tires blown due to a pot hole. It was 9pm when I called. They had tires installed and I was on my way around 11pm. Prompt and friendly service. I tipped them $50 dollars. I was happy to be on my way. It was late so I didn’t check the tires. I assumed they were new and installed correctly. The next day I realized one of the tires didn’t match and the other tire was installed incorrectly. I stopped by the shop twice once Saturday, Apr 1 and once Monday, Apr 3 both visits during regular business hours. There was no one there. I called both times and left messages. I received no return call or communication of any kind. I am grateful they were able to get me back on the road, but I have had no luck contacting them to resolve the mistakes and out right fraud (selling used tires as new) that where made during the install. In the picture you can see the front tire was mounted with the inside of the tire facing out and the rear tire is a different brand. Update: I took the car to the dealer and they told me the tires tread was at a level of 5 and that they said at this level they would recommend replacing the tires. So clearly I was given very used tires. This was not communicated to me at any time during the price quote or during installation. I was quoted a price of $790 for installation and tires.
Update: I was contacted by David from Chicago Tire and he said he will take back the tires and give me a partial refund. Update (Apr 19) I made an appointment with David to return tires and resolve the issue on Wed, Apr 19 at 1pm. He was a no show. Third trip to the shop hasn’t been open any of these times. I tried to confirm our meeting after being told the time was good no answer. I showed up at scheduled time hoping he was a man of his word so far he isn’t. I added pictures of tires I was sold as new. Update: (April 24th) After returning the tires they made a a refund of an acceptable and fair amount of $400. Thank you Chicago tire!
- Thank you! Taking us last minute good energy and good service I definitely recommend!!! Lifesavers for my tires and more! Many thanks!
- Best service ever! Came in because my car was making bad noise and he totally took his time, searched the problem & fixed it for me. No problem after that!
