3.5
REVIEWS
- Fast service with polite and respectful staff. I will keep coming back
- My car is only 1 year old. We just had it in Hyundai for an oil change. They said we needed a new tire because it had a small bubble. So a week later we brought it here because the tire was cheaper. Well they come tell us we have no coolant and that it would cost 150 dollars. Why would adding coolant cost 150 he said the labor. I said why would we be out if they just checked it he said it could have evaporated. Like really then he said we need all four tires well the back ones were ok but will need them soon but the front one needed it. How would we need new tires besides the one with the bubble. The car is new and we rarely drive it. I feel like they are trying to take advantage of people and are taking their money. So we r driving and have been for 20 minutes and if we were out of coolant wouldn’t my engine we over heating. It’s not at all the temp is normal.
- Totally unprofessional, belligerent and initially charging for lifetime insurance. Shop manager insulting and refused to straight my steering wheel on my 34 year old car because they wanted me to replace the entire front end. Also overheard they charged for unwanted repairs on someone else.
Don't do business with Alex store manager and staff. Save your anger and your money. Had the adjust done by someone else for free.
- I wouldn’t go anywhere else.They go above and beyond.
- I was quoted a price and was charged $50 more and they didn't provide the services such as tire balancing and rotation. I highly advise any woman going to a different store at least at Pep boys they charge everyone the same price.
- My mother and I needed service done to our vehicles but decided to try somewhere else. When we entered the store early Tuesday morning we were acknowledged with”can I help you”, after I greeted the representative first. He acted really nonchalant about our questions and didn’t give us any information about anything concerning the service we requested. We just wanted to know some basic information. We were just told we would get a call when the mechanic came in.
He was real pleasant with the customer that came in after us, he even thanked the customer. After feeling really uncomfortable with his attitude towards us we just retrieved our key and left. I only chose this location because of the reviews. I’ll definitely let people know how we felt at this location. I’ve been a Firestone customer since 2008 and I’ve never felt more out of place then I did today.
Since 1926, drivers have trusted Firestone Complete Auto Care to keep their vehicles running newer, longer. As America's auto care needs have grown and changed, so have we. We're the leading provider of maintenance, repairs and tires for a reason: because we believe in offering a total auto care experience that perfectly meets your needs. Our auto care advisors and service technicians take pride in understanding your vehicle from bumper to bumper. We back our services and repairs with a nationwide warranty that's good at each of nearly 1,600 convenient store locations.
