Mercedes-Benz of Chicago

I just picked up my new Mercedes, EQE AMG from Mercedes Benz Of Chicago. I have bought many of my Mercedes from this dealership. They are first class. I want to thank my salesman, Jim Jordan for the fantastic job that he did. I’ve known him for years and I’m so glad that he was able to put this deal together. if you’re looking to purchase or lease a Mercedes go see Jim . You will not be disappointed. Thank you so much.

Called to get a purchase agreement for a 2023 C63 AMG and was going to purchase the car in full. After giving them my information, I found out that they do not work with Montana titles. I asked to speak to the manager as I am able to purchase the vehicle through my Indiana residency as well, but never got a call back. Disappointed as I was not taken seriously.

I had a frustrating experience here!!! My insurance paid them more than $4000 and they told me they can't do some of the repair and they will issue a refund check to me. Two weeks later, I still didn't receive any check. They never sent it and just ate the money even though they didn't do the repair. I tried to call and text my service manager Juan Vargas and he would not pick up the phone. I left him voicemails and he never called me back. I talked to other people at service center and they said a manager will call me back and he never did. I'm waiting for the refund check to continue with the repair at a different place and they just took the money and won't give it back!

Went looking for a used car. Did not feel the saleswoman making a great effort to look for alternatives. Still looking!

Working with Sam buying a used SUV was a great experience! Exploring the vehicle and test driving was fun, the buying experience was transparent, fair and low pressure. I also heard some great stories from Sam about his early days selling Mercedes... $6k for their top model when a house cost $5k 40 years ago. I would come back and highly recommend working with Sam, he has 40 years of experience with Mercedes and he loves the cars.

Fantastic experience working with Andrea Ramirez on the purchase of used vehicle from Mercedes Benz of Chicago. She provided VIP treatment and was very transparent, attentive, courteous, and patient to addressing my concerns. She is the complete opposite of what you would expect from a car sales(wo)man :)

The entire process was smooth and there were no unexpected surprises or costs. I sincerely appreciate that Andrea was able to help me find a vehicle within my budget without upselling me on unnecessary addons. Highly recommend Andrea Ramirez!!

I bought my 2022 300 EQB 4Matic from another location out of state but needed a certified dealer to connect my Mercedes Me. I travel to/from Cleveland and Chicago a bit so stopped in. Atanas was very generous with his time and knowledge about EVs, how to best use the app, what to do if there is trouble charging and more. Although my first EV was from elsewhere, my next one will definetely be with this group.

Negligent, misleading and condescending staff, AVOID!

I’ll start by saying mine was an uncommon situation. I’m located in MA and coordinated the whole purchase process online with this dealer. Regardless, this review highlights the negligence as well as the condescending behavior of the staff that led to more than a month of delay between purchase date of the car to receiving the registration/plates. Even if you are purchasing in person, I’d highly recommend you exercise caution as the staff aren’t customer focused at all!

The purchase/delivery process started on July 25th and the car was delivered on August 2nd. That part went smoothly. The dealer did ship the car with temp plates valid for 90 days.

Problem: the state of Massachusetts doesn’t allow its residents to drive a car with temp plates. The car has to be registered first! I tried to explain this problem to the staff and expedite the registration process. What followed was a month-long process where I had to repeatedly call for updates, escalate all the way to their GM to finally get this resolved. (I could’ve registered myself in a day, MA Registry of Motor Vehicles (RMV) allows walk-ins and issue plates on the spot).

Issue #1 - the sales rep, Marcus Jones, took a very condescending tone and tried to explain like I’m a 2 year old, every time I asked him a question or requested something. For example, they hadn’t even started the paperwork for registration 1 week after the purchase. When I asked him to expedite this, his response was “hey, you gotta understand the state takes time to process, you have to put up with this bureaucracy”. When the truth was the dealer was sitting on the paperwork and hadn’t filed yet.

Issue #2 - non-transparent and misleading on several occasions.
As I stated above, they didn’t even initiate the process until 1 week after the purchase was completed. When I realized they were estimating 2-3 weeks from August 4th, I requested they send the paperwork to me so I can handle the registration myself. They told me that’s not possible and they would do everything to expedite the registration for me.

On August 9th, they stated they had filed through a third party (Vitu) and that it was with the state. I checked with Vitu 7 days later and they told me it was still in final audit with Vitu, meaning it was never sent to the state. I even checked with my state and they said there was no paperwork received and that they would turn in registration applications in 1-2 days. The dealer even blamed the state for the delay but the truth is they messed up the paperwork and hence caused the delay.

Issue #3 - lack of customer commitment/no sense of ownership
Marcus was only focused on closing the sale, Lok (Finance Manager) was only focused on financing. I found it extremely hard to get one person to work with. I had to go all the way up to Dan Flood (GM) who helped contain the damage but not repair it.

Cherry on the cake - the paperwork was finally submitted to the state on Aug 30th (yes, the dealer/Vitu sat on it from August 4th - August 30th while blaming the process/state for the delay). The state of MA registered/handed out the plates the same day to Vitu. It reflected in my RMV profile on the same day, that’s how efficient MA RMV is.

Vitu said they would get the plates on Friday sep 1st and that they would overnight it to me. You would expect me to receive it on sept 2nd but no! The dealer gave them a FedEx express prepaid label which only delivers on weekdays. For a small fee they deliver on weekends. I’d have gladly paid the fee myself to get it overnight but I had to wait until Tuesday (Sept 5th) for my nightmare to end.
I’ve gone a whole month unable to drive the car while paying my first payment which I think is extremely unfair. Not to mention, I went with their financing (even though 0.5% higher than my credit Union) as they said they would handle registration and I thought that would be convenient. Had I known their incompetence before, I’d have registered myself and saved on interest.