Banfield Pet Hospital Chicago Lincoln Park

They never answer their phone, they have terrible customer service when they do and in person. Booking online used to be so helpful and no less they never have any online options.
They blamed my 9week old puppy for eating their earrings… they were holding my puppy. Individual vet tech asked for my dogs Instagram. They’ve forgotten to send me home with the appropriate medications. They are terrible at following instructions. I’ve never had any issues with the actual vets but always with the reception and techs. I have changed locations.

I’m going to be very candid here…THIS SPECIFIC BANFIELD LOCATION IS HORRIBLE. I was “talked into” purchasing the Wellness Program for my dogs, and while I don’t mind the program that much, it’s the actual veterinarians there that are horrendous. One in particular, I won’t say any names, has an attitude that made me feel like I’m disrupting her day. She was not very helpful and gave me short one word answers when I asked questions. My dog is not scared of any human, except the vet at Banfield Lincoln Park. He came back from the observation room shaking. And now he has to be physically lifted to be taken to that location. What the hell did Banfield do to my dog????? And now when I want an appointment, they only do drop off? My pup is already terrified by your vets. I’m not going to leave him in a cold metal crate with your clearly incompetent staff.

I use to look at Banfield as a 5 star rating untill i had a follow up appointment for my dog and was canceled due to someone not coming to work. I rescheduled for a week later and again banfield called the day of and cancelled again. 2 weeks in a row!