Banfield Pet Hospital Chicago South Loop

I have been taking my dog to Banfield for years. It hasn't been until the last year or so I have started having issues, and at multiple Banfield locations. I would give this review ZERO stars if I could.

First, they trap you into the Banfield wellness plan and do not allow you to cancel the plan, even if they are not providing you with appropriate access to care. I live closest to the South Loop location and it is impossible to get ahold of a single member of their staff. For months, any time that I have called, no one answers and you get automatically sent to a recorded line saying they are experiencing a high call volume and to leave a message and they will call you back. The issue is, they do not call you back for several days, if ever at all. It is impossible to get an appointment or seek medical help if ever in need.

My dog injured her leg on Saturday. To no surprise, the South Loop location did not answer nor did they ever call me back after leaving a message. I then called the Gold Coast location which is further and less convenient for me. They told me that no one could see my pet that day but that they could get her in first thing Monday morning. I confirmed they were aware Monday (today) was a holiday and they replied that they were indeed aware and were still open.

So, I am up headed to the vet Monday morning to my scheduled appointment and of course, THEY ARE CLOSED.

WHAT AN ABSOLUTE JOKE!!!!!!!!! How can one be so unprofessional and inadequate?! Yet, I am expected to continue paying them monthly for their services ------ what services exactly, I am not sure.

Do yourself a favor and invest in a higher quality vet for your pet.

I have their pet insurance but I often feel like I'm just wasting money. Recently I took my dog to get a growth removed from her behind. They said they did not have any vets experienced in this and I should go to a more equipped hospital. At this point, I may as well cancel the insurance and save money foe when I need to take her to the vet.

The care itself is fine typically, but reaching the office by call is almost impossible. If you managed to get a hold of someone, you’ll likely be on hold until they decide to hang up on you. You MUST go in person if you want someone to talk to.

Don’t get the wellness plan, get proper pet insurance for your pet.

Find a different vet to take your pets to.
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