Avis Car Rental Love Field Airport (DAL)

Único problema é na hora de alugar o carro à espera muito grande na fila. E para sair com o carro também outra espera…

I have never in my life experienced something like this. Granted I came at 11 at night, but forcing me to take an electric vehicle or pay $50 more per day for the rental. I told him I had never driven an electric car and I was a Wizard member but he could care less. I got zero instructions on how to drive or charge the battery. He was obnoxiously telling me to get the insurance on the vehicle. He even made me prove to him that rental cars were covered on my policy, which I did. Just wanting to get out of there, I left not realizing I didn’t know how to determine battery charge or length before it needs to be charged. I was a couple of miles away at a traffic light when I noticed the battery life of 18%. WHAT!!!! I got to my son’s house and parked it in the driveway for the night. In the morning I look in the back of the car for a charging plug for me to plug in and charge it up. Before I opened the tailgate I noticed damage on the back that looks like someone backed into a pole or something.

My opinion is the guy that checked me into the vehicle was trying to pawn off the responsibility for this to me. I can’t believe I’ve trusted this company for so long. I don’t recommend using Avis!

Long line, slow to get to customers, but good once my turn came. It took almost an hour in line.

It was an easy check-out process along with an easy check-in process. Plus, the driver of the shuttle took me to spot where the car was parked at pick-up.

I have never had a problem with Avis before and have generally been quite happy with my rental experiences. Until this rental. I am floored at the horrific experience I had at the Love Field location.

My original rental was reserved for an 11:30pm pick up from Love Field as my flight was scheduled to land at 11:00pm. There was an issue on my flight which caused a delay and we did not land until 11:40pm.

I called the number on my rental and was told by customer service that it was ok because they could see my flight information on the rental so the Avis location would be aware of the delay and would stick around up to an hour after their stated closing time to pick me up to collect my rental.

Relieved, I went outside to the shuttle stop and waited… for 40 minutes in the cold. I called customer service three other times while waiting and was assured someone would be coming to pick me up. The shuttle never came.

There were two other men from another flight waiting outside for the same shuttle, so we all decided to hike over to the Avis location together in hopes that either someone would be around or there would be a way to pick up our reserved cars after hours. There was of course no one there and it was locked up. I then called customer service again to see what I’m supposed to do in this situation. What happens when I do everything I’m supposed to and then some, but the location closes early and never picks me up?

Apparently the answer is, pay for my own Uber to drive me to another airport location and then pay more for my rental due to the change in pick up location! I was flabbergasted that not only did I end up waiting in the cold with my luggage for more than 40 minutes, then walk to the location, only to be just left there, now I have to pay for an Uber AND I have to pay MORE for the reservation I made? The person on the phone said there was nothing he could do and I’d just have to wait until the morning to talk to someone else.

I’ve never experienced anything like this before and I’m at a total loss. I would avoid this location at all costs or choose Nationwide as their shuttle came by multiple times while I waited for the Avis shuttle.

Rented a car for my Christmas trip. Had a 2 hr drive from Love field. My Kia Soul was comfortable and got great gas mileage. Actually really liked it.

I had an extremely frustrating experience at Avis car rental. There were only one or possibly two staff members working while around 20 people were in line. Everything came to a standstill, with agents just standing behind the counter doing absolutely nothing. Even preferred customers were directed to the same line, and nobody had a clue about the cause of the delay. Additionally, neither emoyee exhibited any level of helpfulness or professionalism. This is a poor representation of Avis, and I would not recommend renting anything from this location.

I don’t normally leave reviews but had a great experience here. I prepaid for my car so that may have helped but picking up the car was so easy and seamless. Also drop off was a breeze. Would recommend this Avis and recommend prepay.

We usually get reliable service from Avis but our experience renting the car at Dallas Love Field (DLF) airport was sub-par. The car we got had worn out brakes which made it unsafe and difficult to drive. Also when we returned the car we got charged with $130+ in fuel charges despite topping up the fuel before returning. The guy checking in the car didn't even make a mention of it. Luckily we had a photo of the dashboard and got reimbursed after going through customer support. Overall pretty shoddy experience.

Avis charges you a lot of extra fees upon return despite returning at the time agreed upon on the reservation.

One star because It was promising when the young man working helped me. He was really nice, I wish I would’ve gotten his name. Red head young man.

Unfortunately that’s where the good experience ended.

The car given to me smelled like smoke and still had ashes on the seat and I could tell they did not clean the car because as soon as I barely pushed the seat back there was a glass picture of a couple on the side of the seat. The mirrors were so dirty you could not see out of them.

Since it was Christmas Day and running behind I thought I could air the car out.

I decided I wanted to return the car, my sinuses couldn’t take it and messaged the Avis Twitter account

They told me to contact roadside assistance to exchange the video and gave me the wrong number

Once I found the number online the lady told me to just go up to Avis and exchange

I went to my nearest Avis off Preston road and the guy refused to exchange my car because he didn’t feel like cleaning it since he was to only person working and I tried to call the next Avis and they had no vehicles in the class I had

So finally just drove back to the DAL airport before I wasted anymore time.

The lady had an attitude about me complaining about the smoke and said I don’t “think” we can do that. She then called the manager and they corrected her and then she gave me a downgraded vehicle.

I had already wasted almost 3 hours of my day with the entire thing so I just took the car

I returned the vehicle 45 mins before drop off with a full tank of gas I got right before I dropped it off and was still charged for gas.