Best Buy Dallas Park Lane

Updated rating to 3 bc they finally fixed the charges. 10/6 from 8/13 - went back and forth with them to resolve what would seem to be a minor issue. Too tired to write more, lol. Story below. - Literally all they need to do is look at the order and look at the pick up. However, correcting problems from online orders always seems to end up costing more more time and money than the product itself. To sum it up simply, I placed an order online for a laptop, a charger, and some software. Ordered for pick up in store. So far, so good. Communication about order readiness was great. Went to pick up in store on time with all order info and identification in hand. There were a couple of pick up lines and they were backed up, but in fairness, the pace was not bad. They were moving people thru pretty quickly. Got to check out & everything seemed pretty seamless. They handed over items, I signed for them, and left. MY ERROR = right here. I didn’t want to hold up the line, so did a cursory quick check that items were correct and then moved on. Honestly, I knew I had a receipt, so I wasn’t overly concerned. It was actually a day or so later that I really looked over the receipt because when I glanced at my account balance online, it seemed higher than I expected. When I looked at receipt details, they had charged me 3x for the same laptop charger, and they had refunded one charge, but left 2 on the bill. I was annoyed, but as I mentioned, I knew it was a simple error with an easy fix. NOT. First had to jump thru the Best Buy routing me to Citibank to manage card charges. Simple enough, entered dispute, logged out and waited. The next week, logged in, saw a message saying credit had been issued. Presumed all good. Then I got my statement. No credit. Still being billed for the extra charger. Checked statement date thinking maybe the bill cycle closed before credit was posted. Nope. There is a credit, but it is the one they issued for the 2nd duplicate charge, 3rd still remains. Called Citibank, which is what the card statement says to do. Spent ridiculous amounts of time navigating bots and automated voice systems promising to resolve the problem, AND repeatedly directing me to their amazing app and online that would save me time and fix everything with ease EVERY SINGLE TIME I selected any option that would get me out of voice prompts to a live person. HELLO BEST BUY!!!- I started there! Can you add some intelligence into your algorithms to maybe recognize if I’ve been circling through IVR prompts for 15 minutes, your system is PROBABLY NOT meeting my needs? Finally get a live person who listens to my explanation, assures me he will review the account, and agrees that he sees exactly what I explained. He then assures me that they did issue the credit, and it will probably show up on next statement. Face palm…I resisted the urge to be rude, and pointed out that the only credit on the account was issued before the cycle closed. He assured me again that the credit had been issued. I stayed polite in spite of my rising frustration & pointed out that there were 3 charges for same charger. Only picked up 1. Only 1 credit was issued. Still an extra charge on my account. He then points out that they (Citibank) issued a credit for the order number in dispute. Yes. Your bank credited the same duplicate charge Best Buy already credited. He agrees that is exactly what they did. I point out there was only 1 product ordered, only 1 picked up, but 2 charges. He agrees. Then he tells me I should probably dispute it on BestBuy’s website. Face palm, silent scream because I know this is going nowhere. That is EXACTLY what I did my dude. So…my plan this week is to fight my best fight through the BEST BUY customer service number voice system to talk to one of their live people. Sigh- I’ve already spent more than the hundred dollar dispute in time wasted. I don’t care. It’s the principle of it all now more than the hundred dollar overcharge. When I get the charge refunded, I’ll update. Products r great.

Everyone was very friendly, they were pretty busy but even so the employee I talked to was patient and helpful.

Worst Best Buy customer service experience I have ever had. I went in to the store to purchase a new 2k OLED TV and waited for over 30 minutes to try to speak to a customer service rep in the home theater department. Nobody was even assigned to that department. I went to the front of the store to ask for somebody to come back to assist. Nobody showed up. I again went to the front and found the manager, Xavier. Instead of assisting, he said that the customer service reps would eventually get to me. The store was not busy, and several customer service reps were simply stocking shelves. Best Buy is just not what it used to be. I guess I will go online and buy that TV somewhere else. Do not bother to shop here.

This store was not that great. No sales people on the floor. No selection of TV remotes. I would not go back to this store.

They recently renovated, and it looks amazing. The staff here are very friendly.

I couldn't find the item I was looking for even it said it was there on the app. But still the people were really helpful. They went above and beyond to find it.

Went in to buy iPhone 14. Was told to wait. Waited 40 minutes. Just to be told they are going to close soon. and we may not be able to activate the phone. They could of said that when we walked in without a problem we would of gladly went else where instead of waiting 45 minutes for nothing. Will not be coming back! Communication is key !

AFTER having to ask 5 ACTUAL Best Buy Employees to simply get a external hard drive , Nathan who works for a different company in the store helped me and was very professional and quick. That is ridiculous.

Nathan is solid. He gets the 5/5 google review

Not anyone else in the actual employees of the store.

The stuff were helpful