Hertz Car Rental - Dallas Fort Worth Airport

It was a great experience renting in Hertz, even though my reservation and my account doesn’t link in the system, thus I can‘t use the Gold Plus advantages to skip, and I need to wait 30 mins in line for my booking. But everything was sorted out and the staff was pretty helpful and friendly. The only reason for missing a star is the App and Website, which I think could be improved. But overall it was a great experience and I would most likely to rent a car at Hertz again.

Incredibly disappointed and honestly angry. I rented a Tesla. I was unable to locate the key fob my fault perhaps but it’s so small and the card drives on the phone once connected so it’s something to think about.

Online I saw that a key replacement costs 250. A official new key is 175 some I can live with that. NO they proceed to charge me $400. I kept a calm and projected a friendly attitude and did not argue the charge.

ADD insult to injury I returned the vehicle with a comparable charge within 5% of what I left with. Theoretically even if I hadn’t recharge at all as A GOLD and PRESIDENTIAL circle holder it’s $25. BUT NO THEY THROUGH AN EXTRA $35 on my card. You’d think after ringing me up for $400 in damage they’d at least have a bit of pity on my pocketbook and not charge the recharge fee. FASLE they over charged me.

The woman who did the checkout was quite kind and considerate but management needs to provide empathy and a reasonable key replacement. I still unsure if I even had it in the beginning.

Such a hassle getting through to local locations, I hope that perhaps whoever monitors this review locally is perhaps willing to work with me on these additional charges.

Easy to pick up if you book ahead of time. They have transportation available to and from the airport. Will update after drop-off

Late night pickup, service was slow but the guy helping us was nice and helped us get going with a bug enough vannfornall my kiddos.