PetSmart Jacksonville (St. John’s Town Center)

Lleve a mi mascota al grooming y el personal muy atento.

The manager is very helpful. They could use more employees in sight so you can ask questions. The line to checkout can be lengthy, but the manager usually jumps on another register. For the most part, great store and selection!

Great selection of pet toys. We were on a search for an indestructible one.

Ok place.. but over priced at nearly everything

Very nice place to go get stuff for your pets

The grooming experience here was unpleasant for me and my dog. I decided to try the grooming salon at this location because of the positive reviews, the low price, and my dog already goes to the Banfield vet office inside Petsmart. Upon checking in, I was greeted by a few smiling faces and everyone seemed overall positive. However my groomer who came from the back area, acted as if they were just over it, didn’t want to be there, not friendly. I understand we all get frustrated with our jobs. However, you work with the public, customer service goes a long way. The grooming took almost 5 hours. That’s insane to me; our other groomer at our usual spot, is quick, nice and calls with any updates etc.. When I called to check on my dog because of the insane amount of time that has passed, my groomer was the one to answer the phone. I asked for an update on my dog, she said “oh,…yeah, what’s your dogs name?” I gave her the name. She said “oh…, yeah sorry, your dog is ready.” So that tells me she forgot or didn’t really care. My dogs cut was ok but the face was not really what I asked for. I have a mini-schnauzer and they have those cute eyebrows, now chopped off. I feel if I would’ve had a different groomer things may have gone better. Customer service is just lacking these days.

Groomer Adriana is really bad at her work and her attitude! Look her work. I picked up my dog like this. A Yorkie!