Avis Car Rental Newport Centre Mall (JC3)

This location is one of the best I have encountered while renting with AVIS/BUDGET. I've picked up from here at least 5 times and had flawless experience. Convenient location and prompt service gets you going in 10min after getting off the PATH train. Most of the cars are new and relatively clean. The highest odometer reading I have encountered is 17K miles.

4/5 because general Avis customer experience can be garbage. I rent through the amazon benefits discount program, where you get 10% back in amazon gift card after the rental. I did not receive the cashback after the last time I rented here. After spending an hour on the phone with the general Avis customer support the issue has been acknowledged but no resolution followed.

My suggestion to this location is to establish an off the hours pickup/return process for vetted customers. The parking garage is secure and seems to be open 24h, but cars can only be picked up and returned during the office hours.

Edit: Received amazon benefits credit 25 days after rental return.

Made a rental in Sep. and get the preferred points. Then make other rentals in Oct., Nov., and Dec. and I found they did not give the points.

Called the customer serviec once someone said they will add them back.

After a week nothing happened. Call them again they said I opted out the program so no points will be granted (so what is the first call?)

However, I have always seen the sentence that "You are enrolled and actively earning Avis Preferred Points on rentals." in my account even when I was on the call with customer service person. But they insisted that the program is not activated on their end and I cannot activate again from my end because it is activated in my account.

They cannot find the reason of this error and points is still missing. The most tricky membership program I have ever seen...No wonder more and more people swtich to its competitors.

BTW one more rental company opened recently in this mall. Hope they do better.

Very helpful staff. Smooth pick up and return. Car in good condition

Very convenient and nice place to rent your car, Harshal and other representatives are very friendly and offer free upgrades most of the times.
I would prefer this place to rent cars.