Clinics, medical centers

MedExpress Urgent Care

3.6

302-674-1514

Dover, 15 S Dupont Hwy, Dover, DE 19901

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MedExpress has earned The Joint Commission’s Gold Seal of Approval® for Ambulatory Care Accreditation for demonstrating compliance with its performance standards. The Joint Commission is the nation's oldest and largest standards-setting and accrediting body in health care. MedExpress is one of the largest independent urgent care providers to receive the Gold Seal.

Each of MedExpress' nearly 300 urgent care centers and on-sites locations, which deliver customized, comprehensive care to employees at places of work, across 27 states has received accreditation. This international recognition from The Joint Commission is a reflection of a health care organization's commitment to providing safe and quality patient care.

"Choosing where to receive health care is an important and personal choice, and we’ve been honored that over four million patients each year trust MedExpress with their care," said Jane Trombetta, Chief Clinical Officer, MedExpress. "As a local health care partner, we have a responsibility to continue earning that trust, and I can think of nothing more foundational than patient safety. This accreditation represents our ongoing commitment to deliver exceptional patient care ─ care that is verified by one of the most trusted, rigorous quality reviewers in our industry."

In order to receive this accreditation, MedExpress locations underwent thorough, unannounced facility reviews during which Joint Commission reviewers evaluated compliance of more than 600 care standards and elements of performance including patient care, facilities and medication management and more.

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Reviews about MedExpress Urgent Care

Review Checked

08.11.2023 18:04

On 07/11/23 I was seen at med Express in dover Delaware by Dr. Valerie Goodman I must admit upon entering the exam room I was kinda iffy and not comfortable, as I was greeted by her absolutely making me feel super comfortable with her appearance and I just loved my whole experience with her!!.. very nice comforting Dr. I highly recommend her for any female❤️

Review Checked

3.0

08.11.2023 18:03

Be sure to make an appointment because you’ll walk in and be made to make one. Then wait once it’s your appointment time. Doctor at this location is always wonderful though.

Review Checked

08.11.2023 18:02

Dr. Goodman and her whole team was amazing. #GIRLPOWER From being greeted with a smile at the door, to the physical part. I walked out of there feeling better than I did when I came in.. I will be back with any business I have!

Review Checked

3.0

08.11.2023 18:02

I went into med express for my daughter and the front desk lady TRESSA was so rude. Maybe she needs a mental health evaluation if you can’t answer a simple question without getting upset and flustered. She got upset because she kept cutting my husband and I off instead of answering a question about something we were concerned about. She kept storming off and saying she didn’t care and she can’t do this. Tanya came up to assist and she was awesome. She deescalated the situation. Then here comes tressa with a whole bunch of “you can report me I’ll give you my name I don’t cares and I’m not going back and forth with you. “Customer service / front desk is not for her at all. The triage nurse was amazing as well. They just need someone else at the front.

Review Checked

3.0

08.11.2023 18:01

Doctors is usually pretty nice and helpful, but the wait is horrible. They turned me away when I went and said I could come tomorrow. Defeats the point of urgent care if you have to visit the next day to get help. Says walk-ins welcome, but it's a lie pretty much. Time to be seen is about the same as er

Review Checked

08.11.2023 18:01

The service that I received in 10/25/2023 was above and beyond. All the staff were friendly, had patience, positive environment and were knowledgable with information on other sites. The doctor on staff this was phenomenal. I will return for future services. Job well done by all staff that worked.

Review Checked

2.0

08.11.2023 18:01

I was hoping to have a good experience here. As a military member, I highly value the services of medical professionals; however, I arrived at the clinic at opening time (8am) today along with several other patients (two with kids) who were told by the front desk rep that no medical providers had arrived or were yet available. After waiting for far too long just for someone to arrive, I left to go to another facility.

People are in need of help and quality medical care and it is a shame that medical “professionals” at this location chose to not even show up on time and be servants to people that need it in this community. I hope they decide to choose another profession that doesn’t involve helping people that are sick and vulnerable. Shame on this place.

Review Checked

4.0

08.11.2023 18:00

I’ll start by saying this was at least my 4th time here before however, this experience was different. The woman up front who checked me in was fine but, when I got in the back the lady seemed very cold, stand offish as if she didn’t want to be there. She did not explain things very well to me. I believe her name is Blessing. I had to get the actual Doctor to assist me. This experience was different and annoying. None like my other experiences.

Review Checked

08.11.2023 18:00

Dr Goodman saw me twice in 3 days because I could not get in with my primary. The meds she prescribed me needed to be upped. She went above and beyond and ran extra tests to put my mind at ease and did not come off annoyed that I had returned. Her bedside manner is also great! Highly recommend her!