Apple Ala Moana

Qualified staff helped me solve a problem with my phone. They listened to me carefully and advised me the best option. Thanks to the Apple Store service

I love the ability to pay with the Apple Store app, grab and go!

We needed to get a right earbud replacement. They had it. They were very friendly and we were in and out in a reasonable amount of time. Apple stuff is expensive, but at least we didn't have to buy a whole new set. We could replace the earbud we lost.

Depending on the time you go it’s extremely packed due to ala Moana being almost in the heart of Hawaii. But great place to adventure and shop at your leisure

Bardzo rozczarowany obsługą Ris-a który niestety nie mógł zrobić mi wyjątku i umówić mnie na spotkanie z serwisem zegarka ultra który przestał się ładować , pracuje na statku i zaraz odpływam do Europy . To był mój ostatni produkt marki Apple

הפלאפל הכי טעים בחולון ובמחיר שפוי.
חסרון יחיד הוא שמקבלים רק מזומן.

Friendly service and agents there they really care to help you in any ways and don't want you to wait long not only that but they're local residence leaves here in Hawaii so please support local business buy Hawaii

Where is the negative stars review option?

I went in hoping to get my iPhone today due to complications with work (The app told me it was ready for pick up so I came out to get it). However, they plainly told me no, and that they could not help me because I already had an appointment for the following day and that I had no choice. Mind you the line for the "Appointments" was about 3 people... But no... I had to return the next day... Which I couldn't. I even walked around the mall for 2 hours and came back... The line was also not bad, about 4 people. Anyone that has used Apple in major cities know how bad it can get... You could be waiting behind 50-100 people for a new phone... 3-4 people is not bad AT ALL.

After this I went to the Royal Hawaiian Apple store (Which was way more packed and busier) and they said they would help me out with my situation, no issues.

So if you want some assistance, Apple Ala Moana probably not the best place to go. Maybe the employees were a bit lazy today, not sure... But even if they would have told me no assistance, only pick up, I would have been just fine, but no... Nothing at all, come back tomorrow (Which I had told them I was not able to).

Oh well. Just wanted to let everyone know, if you wanted to get "assistance", you won't get it here. Go to Royal Hawaiian, they got some wholesome people out here.

My iMac took forever to turn on everytime and died a little over a year into very light use. Initially, Apple refused to acknowledge that their product had such low quality, but it turned out to be the smart board failure after their inspection. I had to pay hundreds to have it fixed. I've been using PCs from various brands for years and have never encountered this type of problem. Shame on Apple!