Apple Upper West Side

Terrible customer service. Spent an hour being passed between 6, yes SIX, staff members to just set up a new phone line on a new phone. You’d think this would be something they’d understand, but no person seemed to have the right info. I ended up leaving, frustrated, with no phone or phoneline.

what a chaos. staffs seem to have no idea what to do on the iphone launch day. different staffs provided confliciting instructions. the security at the door was pretty rude.

Fantastic, friendly staff. Of course knowledge, but patient to listen to customer issues and provide prompt support. Very pleasant experience.

Not helpful and mean. And the stuff were laughing at me cause I try to be eco friendly to see if I can use my iPhone 12’s case on 15. Because the size are the same. I don’t see what’s wrong I try my best to be eco friendly, but apparently it’s an issue for all the three stuff I talked with.

What's wrong with the Apple store in general? I cannot walk in and buy. I must wait 45 minutes in line because most employees have just arrived from lunch! What if some customers don't have the luxury to waste 45 minutes of their day at the Apple Store? Unbelievable

في كل حاجة لو انت عايش ب امريكا ولو عايش بدولة لا تدعم الشريحة الالكترونية لا تعرف شراء احدث تليفون

I would give a -10 … but there is not a -10 listed. Horrible experience every single time I walk into a Genius Bar. Why is it “genius bar” when no one seems to fix the issue. It seems like Apple has figured out a way to get people hooked and then…. Let them hang. This is my 2nd time on a different issue with an Apple product. I had such a bad experience with Genius Bar last time that it gives me nightmares to think of going back to geniuses.

Alas, we are here with an other issue. We purchased 2 Apple Watches from AT&T about a month ago. One watch works fine but the other one has battery issues. The battery depletes every night without fail. Sometimes it’s at 68% to 98% percent when going to bed. But every night around 3 or 4 am makes a noise and dies.

One in person store visit to fix. All soars of question and bravado to no avail. A week later a call in to an Apple technician with the same issue. The phone technician asked the questions and did exactly the same thing to with same result. Nothing.

Third in-person visit - same exact question and diagnostic with the same exact result. But this time she did analytics to see that there is a is an issue. The battery is on but looking deeper into it she found that for no reason the battery plummets. But again no resolution.

Her approach was “your phone is not updated to 17.01 software. You have to do that first so see it fixes this issue. If it doesn’t you will need to come back”. this one was a ‘real genius’. How are these people trained? Also, what qualifications do they have to be Apple agents. Clearly SHE could see an issue but refuse to rectify it. Apple with all the billions you make - fix your ‘geniuses’.

So we came home and updated the software and unpaired and paired the watch. Surprise, same result Apple - battery dead. Jesus. Now I have to go back and work with one of your geniuses. God help me. They will ask the same questions and same nonsense with no result.

Horrible geniuses. When the Apple product work it’s great. When it doesn’t - no one seems to be able to fix it.

It’s a waste of time ….

Дуже вдячна. Чудове місце, чудові надихаючі нові можливості і нові горизонти будувати мости.

The lady who was with us for quite a long time, had the patience of an angel. She had a great attitude and a genuine desire to please. I never felt rushed and pressured. She’s really a true gem. Please pass my congratulations on a fantastic job. Loved her.

A friend and I were rushing to get a last minute gift and everyone here was so nice and helpful. We were out of there in like 10 minutes.

Always a good experience. Problems fixed. Staff goes out of its way to give you individual attention and if they are too slammed, they will ask you to come back a half hour or so later. Problems with phones and Mac’s should be taken immediately to this store. Plus it’s in a beautiful uptown location, near Central Park and billionaire’s row.