Apple West 14th Street

Two experiences in the same day.
We bought our cellphones here with my husband.
The first person doing customer service was amazing and very kind. He took his time to explain about the product and we even decide to buy more accessories because of him.- unfortunately, we decide to go for our cases to the second floor. We
Came back to first floor but this helpful person was gone.
The second person in the first floor for the purchase of the second cellphone was very rude, sarcastic.His attitude for customer service it was super rude and unpleasant because of that we drop our decision to buy 2 more laptops.
Sometimes we buy things because of the customer service as well.
If wouldn’t be for the second person and his attitude I’ll give 5 starts but I can’t do
It.

I went two weeks ago to Apple store at 14 st in Manhattan, NYC and my phone and iPad was seen by Charles Herard ( not sure if I spelled correctly his last name). He is REALLY GENIUS! He repaired everything so fast and I have old iPad and phone. He was the best worker and Apple store. I went one more time to the same store , two days ago and got different person who could not repair my phone. They told me to come back after one hr and phone will be ready. I came and they said they don’t know why phone is not working even with new battery. I have to go back and I want to see Charles to help me. Nobody else. I know he will know what to do and is also very polite.

Quick and hassle free transaction of receiving the iPhone 15 pro pre order. I recommend the dealership 100%

I was standing on line and tried to be a gentleman and let a woman go in front of me , and the gentleman bringing the counter left with the woman , a new person arrived at the counter with a new customer and I was completely blown off , as I stated my issue to the manager , she proceeded to speak to the woman behind the counter and accuse me of skipping the line . I am a 28 year old black man , and it was clear as day I was being completely disregarded with the assumption “I skipped the line ” , if you are a black person do not go in here because they are going to assume you are confrontational when irrational situations come about that you didn’t initiate.

Always excellent service here. Apple’s policies and retail sales system, not so much.

Great stuff but system doesn’t work properly

Normally Apple service is great. This store was the worst. Spent a fortune on a new & fully specced out @Apple Macbook Pro in Dec 2021. More than USD3K! Despite not having a single drop or scratch, the screen stopped working less than 2y in. Genius Bar at this store was less than helpful trying to sell me a new screen for $1K instead and schooling me on “if you had bought the insurance…” Recession signal!? Or just a poorly managed store!?

Gostei do atendimento,não falo inglês,mesmo assim a atendente se esforçou para me atender bem.