Queens Hospital Center

Belleza tanto de las instalaciones como el servicio médico y clínico le daría más de 5 estrellas si hubieran

Horrible I waited 4 hours they changed shifts and I still wasn’t seen in unbearable pain I went in with pain came out in pain still nothing was done

Encantada xq mi estancia en New York nunca había sido tan amena ya q jamás conocí un hospital tan Bueno limpio organizado sobre todo el personal muy amables

Let’s start off by me saying I never write reviews but I feel this one was much needed. I go in to the ER because I had shortness out of breath, pain in my ribs and middle back. I wait for over 6 hours, without painkillers. I was patient due to nurses being busy but I couldn’t with my pain. To make my story short I went through 3 nurses, all three ignore me after being polite and asked them for a follow up and medication. It took 3 people to acknowledge how bad my pain was, I demand to be discharged because according to the nurse (who was sarcastically nice) the doctor was on a phone call. Doctor never came to speak to me regarding my ct scans. Horrible! Please don’t come here for ER it takes for you to be lucky to get a “nice nurse” or “doctor”. Idk how this hospital has 4 stars. I’m always told “emergency room is if you are dying” mind you I’ve been in so much pain and based on the CT reports I have a nodule on my lung. That’s how much they don’t care! I rather die in my bed than coming to this hospital ever again.

UPDATE(7/10/23) (I followed up with my doctor today and she was equally as LIVID as I was that the hospital disregarded my needs. I was still infected, they only prescribed me half one medication that I actually needed. Which means that from the moment I walked in to the hospital and very explicitly told them the problem they did not diagnose me correctly and wasted my time immensely. She took one look at me during my exam and easily diagnosed my infection and empathized with the fact that I was in immense pain because of this hospital's incompetence. )

I am a pregnant patient who walked in, in intense pain, barely able to walk from an infection. I waited from 5:47am -2:52pm for results. I was not seen or evaluated by a doctor until my third hour there. I was also not given pain medicine until my fourth hour there, even though I asked for pain meds as soon as I walked through the door. They allegedly put me in the Acute Fast Track and I still had to wait. No one communicated to me when there was a shift change and no nurses introduced themselves to me or checked in with me until I got up and asked about the shift changes. They kept switching my hospital bed number, and failed to communicate with me that the ultra sound people didn't arrive/open shop until 9am. When I asked for help, there was a nurse who was was rude to me at the nurses station when I simply asked "is there anyone else who could help me with discharge paperwork" and in the middle of the conversation she says "i don't know" and walked away from me, then started talking about me to another nurse in a different language while staring me down. The lack of communication really was ridiculous. Their system of clearing out patients was also ineffective. There were no boards or signs that explained or communicated the wait times for example X- Rays, CAT Scans, UltraSounds, etc, and I was only told the answers to theses questions when I asked EXPLICITLY. I'm a sickly individual and have been so most of my life. this was by far my worse ever experience at a hospital ever. They truly need to evaluate better systems, invest in better communication technology such as tools used at Upstate Hospital, and retrain staff to not only communicate better but to also train people to have human decency.

One time I was in the emergency room and one of the workers rang up my debit card to $900 and they also stoled my smartwatch. In the psychiatric emergency room the lady Indian Dr overdosed me with 2mg of Ativan knowing that I only weigh 87lbs. They had a medical emergency on the psychiatric unit when I was brought upstairs because I wasn't waking up and the nurse took my blood pressure and it was 50/30 which is very low. One time I was on the psychiatric emergency room and I was sleeping and they carried me to another room because I was on one to one because I was a fall risk and the staff had to take me to the bathroom. The staff should be fired the Bhas and the Haitian male black nurse that ordered the move and he was part of picking me up. I'm disgusted that they kept me in the psychiatric emergency room for four days. The staff shouldn't do that.

I must be in a different ER from all those 1 star reviews people are posting. EMS took my mother here after she passed out at home on a Saturday night. She was triaged and went thru a battery of tests (CAT, X-ray, blood, urine, etc) within the first two hours that found an urgent medical condition we weren’t even aware of. She was shuttled to an ICU bed less than two hours later.

Everyone on the staff here from the first triage nurse we saw to the ER nurse/doctors and ICU
nurses and specialist doctors were super friendly and patient in answering our questions, a much better experience than what I had at NY Presbyterian

Not sure if leaving a review will change anything about the way these people treat patients here. This hospital needs a more thorough system to get their patients taken care of in a more decent time. It took 3 hours for them to take my temperature and urine. Once the nurse in the pink shoes did, she left my urine on the floor and proceeded to leave the room. After 1 hour another nurse approached me saying I have to pee again because my urine was nowhere to be found. What a way to waste people’s time. This hospital used to be one of the good ones, now it’s just like Elmhurst hospital, the worst.

The must horrible hospital with a pharmacy. No system what so ever. People wait for hours. People make their own line, cut the line. People who've been waiting and sitting for their name to be called, aren't getting called. Their being cut be people pushing their wait to the window. You ask the Asian lady in the back, she said she can't do nothing or create a system. You guys have to do better. Everyone is frustrated who sits

Worst and disgusting experience ever. Very unprofessional/ racist staffs by the front desk (MAIN WAITING AREA). MIDDLE AGE RACIST AFRICAN AMERICAN LADY with (glasses) told me & my family that she have an issue with us visiting a family member which is in the ICU. I also saw her SCREAMING at someone visiting a family of theirs. As far I see, it was only towards brown people, meanwhile she’s letting 3-4 people with one pass to go up.

Additionally, we would like you to make sure that all of your STAFFS are properly TRAINED.

We hope that you will take this into consideration and make necessary changes to ensure that your patients FAMILY MEMBERS receive the highest level of respect as possible.

Came here with my dad to the ER. IMO the RN's and other medical staff move quick. The only thing I see is they are kind of roudy, they are kind of sloppy, and the one thing that made me the most uncomfortable is watching this one RN that was the most active. She looked to me like she has tremendous experience except, she doesn't wear the rubber gloves and lays medicine and needles on any surface. This is not ok with me.