Hertz Car Rental - New York City Laguardia Airport

The desk staff were friendly and nice. We had to wait for quite a bit in line despite there not being that many people; the couple of people in front of us just happened to be struggling a little bit but the staff was patient with them and it really didn't take too terribly long. The car we ended up with was clean and pretty nice, but it was weird picking our own car from a selection and not having one that was chosen to be "ours", which has been my experience with most car rental places. Not a negative per se, just strange.

Fast check-in and vehicle return and helpful staff!

I rented a car from hertz years ago in Astoria ny location now closed as it does not show up in google map. My credit card did not have enough limit for their withholding deposit and they kept 200 dollars from my credit card after I swiped my card. I did not get the car rental. They did not refund me. This company is not only financially bankrupt but also morally. If I had a option to choose this company does not even deserve one star. So people who are renting cars on hertz beware of my experience.

Edit: I still did not get any refund or offer for a call with the manager even after getting a response from hertz in comments. They now want a 25 dollar fee to get my record If it is older than 6 months. It was their fault that they charged me a fee of 200 dollars without any service given.They dont give a damn about their customers. Their response to other comments shows copy paste. I rarely write reviews and people reading this review can check my account.