Car rental agency

Avis Car Rental William P Hobby Airport (HOU)

3.9

713-641-9300

Houston, 7714 Airport Blvd, Houston, TX 77061

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The most interesting reviews

- I recently had the pleasure of renting a car from Avis and I must say, the experience was exceptional, thanks in large part to the outstanding service provided by their car rental agent.

From the moment I walked into the office, was greeted with a warm and friendly smile. The agent was incredibly knowledgeable and took the time to understand my specific needs and preferences. They were able to exchange my vehicle from a Jeep Wrangler to an SUV which was far more appropriate for my destination to a funeral. The agent was efficient in processing the paperwork and made the exchange seamlessly. Overall, I cannot speak highly enough of the Avis car rental agent. Their exceptional service, professionalism, and attention to detail made my rental experience truly enjoyable and stress-free. I highly recommend Avis to anyone in need of a reliable and customer-oriented car rental service.

- My flight got cancelled at the last minute today due tplo an issue with ATC in my hometown and since no flight was available until next day and I had to be at work next morning I decided to rent a one way rental.

I haven't rented a vehicle from Avis for quite some time and was very pleasantly surprised at how smoothly the whole process went at Houston's Hobby airport, from reservation, to pick up try to returning the Vehicle. It was like a culture shift that I had not encountered in the past . The company must be doing something right to have happy employees who make their customers happy in return. I hope they maintain this and not fall back to the old confrontational culture back again.

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Reviews about , услуга Avis Car Rental William P Hobby Airport (HOU)

Review Checked

3.0

02.01.2024 17:55

My experience with the EV was awful. The car drove fine. Upon renting, I asked the associate, "Where do I charge it?" She had no clue, and suggested that I Google it. That was my first red flag, but I decided to try it anyway. It was extremely difficult to find an adequate charging station that actually work, or supply a large voltage to charge quick enough in order not to sit there for hours. I only made it 2 hours into my trip and had to turn around for lack of charging stations going to my destination. The car system info on charging stations is very inaccurate. When I made it home, I even tried to use the home charger that comes with the vehicle, and after staying plugged for 22 hours continuously, I was only able to get up to 40% of the battery charged. Needless to say, I wasted a entire rental with it charging. Until the surrounding infrastructure is available, I WILL NOT rent another EV.

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3.0

02.01.2024 17:54

I paid for a midsize SUV due to transporting older family members. I was given a muscle car. Jocelyn the lady who rented to me did not bother to tell me that there were not more cars available. When i came back inside the facility, assuming she had made a mistake in telling me the slot number to pick up the car, she was incredibly rude, rolling her eyes and had a poor attitude. When I asked her about the mid size SUV, she said “you didn’t reserve that car”. When i showed her the confirmation, she changed her tune and said “oh I don’t have any more available”.
I was not offered any other car. I would have rather had a compact or intermediate as I was not comfortable driving the Coupe AT ALL.
additionally, upon drop off, i was charged many fees that were not outlined in the contract.

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3.0

02.01.2024 17:53

We rented an EV and asked specifically, "I know with gas cars you are to return them with the tank full, with electric what is the expectation on returning the car?" And the agent at the location said "we must return the car on 70% or more to avoid charges".

We returned the car on 78% and were charged a fuel fee. The car doesn't even use fuel. Called and got the run around transferred several times before being told the department I needed was closed.

That is maddening and annoying. We won't rent from here again.

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4.5

02.01.2024 17:53

Hit or miss with customer service. I had two separate instances today with desk agents and they were direct and to the point no real courtesy. One lady who didn’t actually work the desk at the time was kind.
I will say I like the directness as they let you know straight up what you can and cannot do and get you out pretty quick.

The last lady was kind to my brother but didn’t really care for me. I didn’t even say much but I guess lol.I would give 3 stars but after the hell alamo just dealt they get an extra star for quickness.

Review Checked

02.01.2024 17:53

Have always had a smooth rental experience with Avis.