Firestone Complete Auto Care IN HOUSTON, TX

 3.7
(713) 659-0114
Houston, 5719 Kirby Dr, Houston, TX 77005

The most interesting reviews


To the point and no frills. They do your job and are transparent in their charges. They are often backed up with customers but they give you an accurate estimate of the time they need. I would go there for my routine maintenance and I trust their staff.


Came in with a flat that couldn’t be repaired. They didn’t have the same tire in store, but we’re able to get one, mount it, change the oil, and replace the wiper blades, all in less than 3 hours. Highly recommend this store.


Jeff was very personable and he was honest about how long my oil change would take. It was a Saturday so you must understand it will be busy. He didn't try to coax me into any other work on my car. He made my experience great! Will definitely go back. Thank you


ABOUT Firestone


Since 1926, drivers have trusted Firestone Complete Auto Care to keep their vehicles running newer, longer. As America's auto care needs have grown and changed, so have we. We're the leading provider of maintenance, repairs and tires for a reason: because we believe in offering a total auto care experience that perfectly meets your needs. Our auto care advisors and service technicians take pride in understanding your vehicle from bumper to bumper. We back our services and repairs with a nationwide warranty that's good at each of nearly 1,600 convenient store locations.


TIRES


Blizzak


Destination


Toyo


Ecopia


DriveGuard


Run Flat


Turanza


Fuel Fighter


Firehawk


AUTO REPAIR


A/C Service


Alignment


Batteries


Brakes


Drivetrain


Engine Repair Services


Services


Tire Repair


AUTO MAINTENANCE


Tune-Up


Oil


Radiator


Vehicle Inspection


Steering & Suspension


Transmission


Maintenance


Electric & Hybrid Vehicles


Find a Store


Schedule an Appointment

Please log in or register to leave a review.

Reviews about , услуга Firestone Complete Auto Care IN HOUSTON, TX

 3.0
12.12.2023 17:44
I have had decent service here before, but it seems to be going down. Recently I waited at the shop for 2 hours for them to check my car which was vibrating while driving. All they told me was our mechanic "didn't notice the vibration" but "you can bring it back tomorrow to have a better mechanic look at it" (not a great thing to tell a customer that your mechanic isn't very good). However, after this they emailed me a recommended maintenance that mentioned the rear control arms bushing is cracking, which seems important to know and to get fixed! But no one talked to me about this. Also, my driver side door handle on the inside isn't working and a few weeks before I had them take a look and then asked them to order the part that was needed to repair it. They said it would take 3-5 business days. More than a week goes by without hearing anything so I called to find out. I called twice on different days and also asked in person on another day but everyone I talked to acted like they didn't know what I was talking about and said I need to talk to a different associate. Do y'all not keep records of parts you've ordered or services that are in process? That's just not good service. I will probably not be coming back here.
 3.0
12.12.2023 17:44
I grew up in Akron, Ohio, where the name Firestone was synonymous with the rubber industry. Firestone was also a name you could trust for automotive quality and reliable service. Not anymore. In addition to waiting TWO HOURS for a new battery, wiper blades, and air cabin filter to be installed (despite my arriving early for my 7 a.m. appointment), I was informed that I had picked up a nail in my left rear tire--while waiting for the tire to be repaired, I took a look at the ground outside the Firestone garage entrance and gathered a small handful of sharp objects, including several screws. When I showed this to an attendant and told him I'd probably picked up the nail in the parking lot, he said it was unlikely, even when I showed him the handful of detritus I'd collected. I will NEVER go back to Firestone for service.
 5 
12.12.2023 17:44
Hi, this is the World Of ICEETHON let me tell you. I finally went for the oil change and couldn't believe it. The service at this location was off the chain.

I had forgotten what real customer service was like until I experienced it here. The service was fast professional and friendly.

And to top it all off my oil change was free. Yes free! I couldn't believe it after applying for a Firestone store card I received a free oil change!

But the service was so good I still wanted to pay. It was that great!

So for a great customer service experience I encourage y'all to stop at the Kirby Firestone store.

And after that Google "World Of ICEETHON" and do some online Christmas shopping I'm out.... Peace
 5 
12.12.2023 17:44
I’ve had nothing but great experiences here and have been multiple times over the past 2 years.


 

Recently added businesses
The Car Clinic of Miami

Miami, 15020 SW 136th St, Miami, FL 33196

305-4499773

Hurricane Auto Repair

Miami, 6340 Manor Ln, South Miami, FL 33143

305-6617630

Franco Auto Repair

Miami, 12440 W Dixie Hwy, North Miami, FL 33161

305-3891795

Ocean 2 Wireless Phone Repair Miami Beach

Miami, 829 Washington Ave, Miami Beach, FL 33139

305-3978580