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Firestone Complete Auto Care Houston 1502 Washington Ave

3.7

(713) 292-1337

Houston, 1502 Washington Ave, Houston, TX 77007

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REVIEWS

- This place is quick and helpful. They are so convenient.

- They said this tiny nail was “near the sidewall” and couldn’t be patched. It almost couldn’t be any closer to the center of the tire. Tried to lie to me to cheat and scam me into paying $275 for their “cheapest” new tire. Total crooks in my opinion.

- They wouldn’t do my alignment because I replaced my own wheel and tie rod the day prior. I simply came in to have it properly aligned as that is not something I can do at home. Car is absolutely fine I drove it up to the shop no clue why this was a problem.

- They are nice but definitely not the fastest

- They are always friendly and professional. A bit expensive but always a great job.

- They always take care of me and I couldn’t be more pleased… Lenard and Tyler did a great job helping me out today!

ABOUT Firestone

Since 1926, drivers have trusted Firestone Complete Auto Care to keep their vehicles running newer, longer. As America's auto care needs have grown and changed, so have we. We're the leading provider of maintenance, repairs and tires for a reason: because we believe in offering a total auto care experience that perfectly meets your needs. Our auto care advisors and service technicians take pride in understanding your vehicle from bumper to bumper. We back our services and repairs with a nationwide warranty that's good at each of nearly 1,600 convenient store locations.

TIRES

AUTO REPAIR

Engine Repair Services

AUTO MAINTENANCE

Steering & Suspension

Transmission

Maintenance

Electric & Hybrid Vehicles

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Reviews about Firestone Complete Auto Care Houston 1502 Washington Ave

Review Checked

3.0

12.12.2023 13:58

Horrible customer service by a guy with a red Birth mark on his face. I called To get a tire patch before I had to go to work and I express that concern and when I got There he told me I would Have to wait 20 min to even be looked at. I asked him “for something as small as a tire patch” He said it’s not that simple it takes time. And then proceeded to go back in forth with me about how long it took.
Had I had a tire patch kit at home I would Have just done it myself but again I’m in a full blow suit headed to work. It wasn’t what he said it was the way he said it 55% of communication is to tonality. This guys SUCKS he needs to take a class on customer service cause he doesn’t have a lick of it. I have over 6 years of customer service experience and never talked to anyone like that And if I was The owner walking in hearing him talk to a PAYING customer like that it would be a whole problem. I laughed and took my business to another tire shop who took care of my patch FOR FREE vs paying $30 plus tax with them.and did it in under 7 min so I gave Him a $50 tip.
Guys like him will run off customers who have a zero tolerance for lack of customer service in business.
Glad I was Able to help a small business though.

Review Checked

3.0

12.12.2023 13:58

Worst service I have ever received at a Firestone. Came in for a battery replacement and multiple times I had to return because my car continued not to start after the replacement. When I called to come back Carlos was short and rude. When I towed it back to have it looked at again, Luis (the manager) tells me something else needed to be fixed completely unrelated to the issue. I paid $600+ for bearings and the battery was still not working. They showed no care in the regard to my safety and lack of effort to resolve the problem. My car wouldn't start for a third time and it wasn't until I went to a completely different Firestone location where they determined my new battery was installed incorrectly. This location did not tighten the terminals OR screw the battery in resulting in it continuing to disconnect/short. I will not be returning and think this location should reexamine their quality assurance and service.

Review Checked

12.12.2023 13:58

Expensive tires, long waiting time.Need a little more customer satisfaction improvement

Review Checked

4.0

03.06.2023 12:45

These guys have had my back so many times. They helped me get my car ready before a road trip and got it done just in time. I was in a pinch a few other times and they always helped me out. Good staff here, thanks yall