Best Buy Washington Square

A clean store with fast and nice services.

Getting somebody to unlock the cell phone from the shelf was starting to make me a little upset because it took almost 15 minutes.

buyer beware, we were up at this location a few weeks back on 9/10, looking to buy a 70” samsung, we glanced at their open box 70” lg spoke to whom seemed to be the manager over that area, asked about how long it had been open box and on display and our concerns, he said specifically he just opened it and put it on display last week. We get home mount it on the wall and find lines running up and down on the screen then found lg actually shows hours of use under settings, this tv has had over 6500 hours of use, which is 270 straight days of use. Explains why it has the lines and burnt image in the screen. will never go back for the fact the guy lied to me, too much trouble now trying to take it down from the wall and return it. Use caution if you shop here and don’t trust the sales people.

Didn't have what I was looking for but associate was friendly and helpful

Ordered a new washer and dryer. I was told it would be delivered in a week ended up being two weeks and the side of the dryer was dented in so bad it was rubbing and sounded like a jet engine taking off. Tried to order a replacement only to be told its no longer in stock and they will not be getting anymore

EDIT- I wound up buying another TV, this time a 75 inch. I brought the SUV with the luggage rack on top as the TV wouldn't fit into my SUV but it was a perfect for the rack. When they approached the car the lady asked where I was putting it and I said on top and she said "no you're not". I was kind of surprised by this and asked "what?" She told me if it falls off that they are liable. I assured her that it's a luggage rack and is made to hold things down on top of the SUV during long trips and such and there was no way anything was flying off. I also added I would sign something stating I take full responsibility for anything that happens but I just needed a hand sliding this huge TV onto my SUV. She refused, even though we were at the curb she rolled the cart with my TV back to the sidewalk and they sat it down on the concrete and told me to have a good day. I managed to do it all myself and got my TV home just fine but it was 10am and there was no need for the attitude. Like I did something wrong. Will not be picking anything up from here ever again.

With the location, I'm not gonna lie, I was a little worried about picking up my TV I had bought online. I had never gone to this store but knew the location wasn't in the nicest of neighborhoods. Surprisingly, the store was clean and everyone was super nice. I didn't know where to go at first so I asked a guy working at the cell phone kiosk and he pointed me to the pick up line. As I walked to the line a gentleman was ahead of me being helped but then another employee came over and helped me. With in a minute I was heading back outside to open up the truck and they're were right behind me with the TV. They loaded it and were very friendly! Great experience!

Josh M. in the computer section has helped me several times. He is very knowledgeable and has awesome customer service!

Accessibility fail here. This sign is blocking the sidewalk, causing anyone using the sidewalk to have to exit for a moment to go around, which for those using wheelchairs or any other device with wheels, is a serious safety issue. I’ve also had issues with the sidewalks here in the past, even having been ejected from my chair once due to a chip out of the sidewalk. Both the sign and unsafe sidewalk were immediately in front of the Best Buy, and when the previous issue happened I had asked an employee about contact information or speaking to management or anything in regard to addressing these concerns and they had no idea what to do or who to talk to.

Tried to purchase a washer, no one around, other customers finally got a ladder and got down what they wanted themselves Husband asked cashier for help, she said she'd see if she could someone. No one ever came to help we left. Purchasing elsewhere.