Apple Town Square

I had a fantastic experience at the Apple Store! The staff there were incredibly helpful and attentive. They went above and beyond to assist me with my issue, making sure I left with a solution and a smile. Exceptional service!

Quick, helpful, knowledgeable customer service makes the Apple store a fun place.
The excitement for Apple products make the experience all the better.

O local é padrão para uma loja Apple,porém você não tem um atendimento tão bom quanto no Brasil, as pessoas não fazem questão de te apresentar os produtos você está na loja já sabendo oque quer e sai de lá sem sacola sem um muito o obrigado. Parece que eles estão te fazendo um favor.

So yesterday 9/30 I take my phone in because the battery keeps turning the phone on and off, cant connect to wifi or bluetooth. Keep in mind this is right after I go there to just get my back glass replaced about 5 weeks ago (no mechanical issues before this repair) . So instead of giving me a repair they give me this phone that looks like a monkey was using the phone as a replacement for sandpaper. Insanely deceitful and disrespectful business practices. I didn't have the time to argue with them because I had to get back to work, but that does not change the fact I had a pristine phone screen before the repair, and after it is loaded with scratches . They try to make it seem like you are always at fault for their own failures/outright deceitfulness. Take my advice and just get a loaner through your carrier while it is getting repaired. This place only wants to make sure you have to come back and maybe spend an extra $50-500. Spend your money elsewhere. BAD BAD BAD

This review is geared toward those using appreciation or student discounts. Also, This review gets an extra star because the employees are stellar. They are certainly busy but they’re always looking for someone to help. Theyre knowledgable and they make you feel like your time is valued. That said, this negative review is aimed at the flawed, unrewarding, and frustrating purchase experience. Off the bat, im grateful that Apple does a military appreciation discount. Im sort of locked into apple so i would reluctantly buy from them even without the discount but they certainly make you work for it and it really ruins the experience. We did not know this when we walked in as a brief google search did not reveal it but, Apple only honors the discount online so when i walked into this store so that my wife could pick one out for her birthday, it turned a very hopeful and exciting afternoon into one that was frustrating and inconvenient. The other problem i faced was checking out on my phone while using data and connected to the store’s wifi. I was still able to check out with the help of an associate and a desktop presumably connected via ethernet but i only had an option for a delivery 14 days out and a mail-in trade in which i am very skeptical of. All in all i ended up spending an hour in store and walked out with an iou from apple and a no-trade-in-value-guarantee for my wife’s iphone 11 pro (the phone was appraised by an associate for 236$ w/o trade in but since we ordered online thats basically null and we have to wait for an offical appraisal once sent in with the kit). The whole experience was tedious going through the same pages over and over again, full of compromise as we had to always pick an option that was the lesser of two evils, and uncomfortable as it always felt like we were in someone’s way standing in the walkway. Final thought, we would have ordered from home but i really wanted my wife to be able to see and feel the product and to walk out of the store with one. I get that the appreciation discount is just that, appreciation, but the buying experience really takes the premium feeling out of the apple experience. TLDR: apple doesnt do military in store. Best case scenario, take a look in store sleep on it and order online for pick up. Think carefully before sending your phone in the trade in kit because you will be locked into whatever apple decides to give you.

Smug techies pretended like they knew exactly how to fix the issue on my wife's iPhone, but he didn't have a clue.

Lots of workers/consultants just hanging out on the store entrance chatting with each other instead of doing their job and helping customers

Great spot to hang out..low key compared to The Strip

The staff is always so helpful and amazing!!!

Been here 4 times to buy iPhone and ipad.. Unfortunetly the emploies always have same unpleasent attitude.. This time I promised my self to shop online instead