Norton Children's Hospital

My daughter was taken to the emergency room for swallowing a quarter that was stuck in her throat and had to be removed via scope. My daughter is only 6 years old and she said her experience was so good that it was worth it in the end. Huge appreciation to Dr. Stewart for removing and returning the quarter. Also, we would nominate essentially every nurse that was encountered for a daisy award for your wonderful bedside manner and instilling in my daughter a sense of trust and kindness during a time when she felt vulnerable and afraid. From a nurse to another, thank you for loving my baby just like your own.
Jacqueline O., Sarah B., Jessica on 6W, Suzanne on 6W.

4 hours and only had gotten vitals from my daughter under 2 years old with 3 people in waiting room she just had throat surgery in ohio she had some choking and reflux issues out of nowhere was recommended from her surgery doctor take her to the nearest emergency room definitely not the place for emergencies ever since Norton has taken over Kosair its a pitiful place not to mention recently a little boy with heartreplacement surgery was late attended too like my daughter unfortunately for him he passed away while waiting on them please fray away from this hospital prayer for the families who have been at the wrong end of there non time responses

I would rate zero stars if I could. Absolutely horrible. My 12 month old son received zero treatment after being admitted for seizure like activity. We got transferred from another hospital for an overnight eeg. However, we sat all night and morning with no eeg. Was discharged and still had no eeg because “one wasn’t available”. When I asked to be transferred to somewhere that does have one they did not want to do so. Not to mention, my child wasn’t fed for hours. No dinner trays or breakfast trays were given. He was fed a piece of string cheese in ED and a cup of milk like a dog. I will never be back and do not recommend. Do not take your child here if they actually have a medical emergency! You won’t get anywhere at all. Oh, I was also threatened! Just trust me when I say, DO NOT GO HERE.

Several people recommended I come here, after coming here I have absolutely no clue why. The absolute worst care I have ever revieced. Brought my 10 month old who had been running 103 fever for 3 days along with a rash all over her body after finishing a 10 day round of antibiotics. The nurse immediately tried to brush me off and tell me she probably just has an ear infection (she does not). The doctor came in and ordered an RSV, covid, and flu test despite being told she had just tested negative for all 3. Ordered for her to be straight cathed and did not even tell us. When the nurses came in to cath her they had absolutely no clue what they were doing, I know this because I myself am a nurse and have plenty of experience with cathing people. They stuck it in her, got no urine back and proceeded to dig around in my 10 month olds urethra even took it out and stuck it back in digging like she was going to find some gold in there. First a cath should never be reinserted once removed, that itself could cause infection. Most importantly digging around in her urethra when she is only 10 months old could very well damage her urethra. After being there for several hours registration came in to inform us that they are using students and asked if it was okay, the doctor that was working on her the whole time prior was a student and never once mentioned it or even asked us if that was okay, which is what you should lead with in your introduction. The doctor then tried to come in and tell her she had rosela, to which I pointed out her symptoms were not consistent with rosela. She then agreed with me that they were not consistent then proceeded to say "in an ideal world symptoms would line up with diagnosis but thats an ideal world". When I informed her that I was a nurse, she all of a sudden went back to agreeing that she didn't have rosela. Overall spent 6 hrs there to leave with papers that said her diagnosis is a fever and paperwork doesn't even mention the rash all over her body. Absolutely nothing was done for my daughter, she may now have damage to her urethra or an infection by them not maintaining a sterile enviroment (when it should be a sterile procedure), and I have to go to another hospital and will receieve a bill for thousands of dollars from Norton for absolutely no care. They also had 4 levels of the parking garage closed for pressure washing (why they needed to close all 4 at once instead of one at a time is just stupid) so we had to park 2 streets over and walk a block through homeless people sleeping on the sidewalk, which is not at all safe as a pregnant woman with an infant in the dark.
Then when leaving had to walk through them again and couldn't even use the sidewalk because they would not move so we had to walk around them in the street. Meanwhile a police officer and security are sitting right inside playing on their phones together.

The doctor was great. Answered all our questions, but the admin department is very bad. We have been following up with them from past one week to send us an electronic copy of the medical records of our toddler, and we have not received any help on that. They don't seem to know anything beyond fax.

Excellent care of my daughter's complex medical needs the past two years...blessed to have these amazing doctors and nurses … but the city needs another er dept for kids .. the wait time is very long …. need more rooms

Left my 7 year old son with a cut eyeball lay in a room crying for 5 hours. One doctor ripped medical tape off his face while trying to pull open his eye and look at it. Then tried to give my son ketamine and morphine without my consent. Blew out two of his veins trying to put an IV in a child that only needed some liquid pain medicine. The head nurse and doctor pretended like they cares, but I was brushed off. This was the worst experience with son at a hospital ever. I will never be back and I would recommend anyone to go anywhere else.

Brought my babygirl in for rapid breathing with RSV. The nurses and doctors were wonderful. Treatment was prompt.

They were very helpful and thorough for this worried momma. Everyone we encountered at nortons went above and beyond and Im so thankful for them