Banfield Pet Hospital Miami Flagler

Although I had an issue that could not be resolved at this particular location, Daine, who answered my call, was very helpful and nice. She put effort into helping me that people at other places had not. Her effort was very much appreciated!

Very disappointed in the service at this location. Since 2020 (pandemic) they have only had the option for “drop-off”visits. Recently, I have noticed that I make an appt and my dog is basically there ALL day. Today, my dog had an “appointment” at 8 am for drop-off for a comprehensive exam/vaccines. I called at 3pm because I hadn’t heard from them and waited on hold for 15 minutes. I hung up and called back and was advised he was ready. When I arrive to pick him up, I noticed it was taking a little longer than usual for them to bring him. When they turn him into me I notice his whole back side is wet. One of the girls then tells me “oh yeah we cleaned him up” and so I asked if he peed himself. She said yes. I then asked “well did you take him out at all, he’s been here (now almost 8 hours) and she proceeds to tell me that they don’t walk the dogs when they are there. I can’t comprehend how a dog who is dropped at at 8 am (when they open) and is there the entire day is not walked? How is this even a thing? I also understand that emergencies happen and other pets might need to be seen first, but this is every time. And now a couple years later to find out they don’t want the dogs is absolutely mind blowing. I had to bathe my dog when I got back home because smelled of whatever they cleaned him with and was wet. He was also dry of thirst and wouldn’t be surprised if they didn’t give him any water either. This experience was the absolute last straw and I will be cancelling my plan for both of my dogs. I have asked if they are going to bring back the regular visits and it doesn’t look like they will. Truthfully, this experience has just left such a bad taste in my mouth.

Excelente atencion, personal bien dispuesto