REVIEWS
- I absolutely love this location. All of the employees are always so kind, helpful and I can tell they truly love what they do. I have used Kelli for training for my puppy and I now have a very well behaved and trained dog now. I also go here for grooming with Rashell and she is perfection. I’ve even gotten compliments from an Olympic groomer on how great she is. Michelle at the register is always so helpful and sweet too. Overall a great petsmart location that I would highly recommend!
- I went in for some fish and the gentleman that is in charge of that area is extremely knowledgeable and patient with all of our questions. The assistant manager is also a dream. She was courteous and helpful and was even helping at the register. Their fish selection was great and I was finally able to find some algae eaters I liked!!
- Had a really great experience with one of the groomers! Not saying her name because then she will get flooded with appointments and I’ll never get to have her for my pup. The one in Melbourne by the airport. The one in Viera is a definite NO. Been there. One of the groomers started DRAGGING my pup across the floor to groom her. I was in shock. Grabbed my baby up off the floor and said you will never groom her. The manager came in and disciplined her for dragging her. But I still said no because some young girl behind the counter had such a nasty attitude because she was angry that I was upset that my pup was being dragged! I said this place is not for me. However the Petsmart by the airport is great. I’ve had 3 different groomers, and they are all gentle, and sweet with my girl. The most recent one was fantastic and she said she loves my pup. I really liked her. Hopefully she will still be there for my GiGi’s next visit!
- The employee Sam was unpleasant to deal with. She saw us by the fish and asked if we needed help. We said we wanted 6 neon tetras she scooped some out and I asked for two to be switched because I wanted smaller ones. She replied that they’ll get bigger anyways and that she doesn’t have time to be selective with which fish I want so I’ll get what she can get. She proceeded to do what I asked but looked annoyed the whole time and was aggressive when changing out the fish. The fish all died in less than 24 hours…. I’ve bought many fish and they never die… except the ones I buy from this location…
Don’t buy fish here I don’t think they are taking proper care of them. Go to the other pet smart nearby or the petco nearby. The fish I’ve bought from them haven’t died once and going 3 months strong. Poor fishies.
- Groomers are experienced, friendly, and LOVES those pets. My dog looks like a movie star when she gets groomed at PetSmart
- Average pet store with average pet stuff. 4 stars for the nice staff...
- The place is pleasant, the staff are knowledgeable and friendly. The place is clean. From what I saw they are fully stocked and organized.
I recommend this place for the window shoppers as well as the animal lovers.
PetSmart, Inc. is the largest specialty pet retailer of services and solutions for the lifetime needs of pets. At PetSmart, we believe pets make us better people. That’s why we create more moments for people to be inspired by pets. This mission impacts everything we do for our customers, the way we support our associates, and how we give back to our communities. We employ approximately 53,000 associates, operate approximately 1,404 pet stores in the United States, Canada and Puerto Rico and approximately 202 in-store PetSmart® PetsHotel® dog and cat boarding facilities.
