Orlando Dental Center

Outstanding service again today. Thank you for fitting me in and for the compassionate care. Professional but friendly and service with integrity.

Always a good experience when I go to Orlando Dental Clinic. Your waiting time is 5 minutes or less. The staff is friendly and my hygienist, Holly, is the best!

Very nice! Wish I got my nurses name. She was so sweet and chatty w me. Thank you. Dr was very informative and gentle. Thank you

I had been a patient of Dr Gilman for over 25 years and trusted him. But in the last few years he began transferring his responsibilities to others and preparing to retire, and after a terrible experience i have decided to go elsewhere.

I am not the kind of person who readily writes negative reviews, but i feel i need to warn you. My experience has been more like the reviews on yelp, being told i need work i don't need, treated disrespectfully, and being billed improperly.

About two years ago, I made an appointment for my annual checkup with dr Gilman. When i showed up they had, without telling me, assigned a new dentist to me. I was never told her credentials or her experience. She told me i needed several teeth worked on, which seemed odd after only one year that i would suddenly need that much done. I decided to have the one urgent tooth done. It involved a root canal or similar, so i really wanted the dentist i knew and trusted, but again they had this new dentist do it. I would think they would at least tell me something about this young dentist. But i was never given any information about her experience - even after i asked- that would relieve my anxiety, especially since i have had bad experiences with dentists in the past.

I was very nervous, then when she cut my lip with the drill i was even more nervous! When it was time to go back to have the crown put on, my husband called the office and they said Dr Gilman would be doing that part. I was relieved.

But when i showed up, it was the same dentist! The front desk had communicated incorrectly, which is not unusual these days because i have found they are increasingly disorganized.

She finished my tooth,i paid in full my part of the bill they told me i owed, happy to be finally done. I complained about their telling me Dr Gilman would do it then he didn't, so dr Gilman called me. He was polite and apologized, saying their office was experiencing some communication breakdown and they were trying to improve that. But i dont recall any apology that i was suddenly passed on to another dentist without asking if i was okay with that. He also said it's common for dentists to cut lips with the drill, and she was an excellent dentist.

Well over a year later, i received a bill for over $900!! Even though they should have my permanent address on file, it was sent to an address i had about ten years ago. A friend lives there now and gave it to me. Their organization system seems to be lacking .

Apparently they didn't submit my bill to my insurance company for over six months, during which time our employer changed to another insurance company so it was no longer covered. When i paid my part at the office, i was told that that took care of it. It was their negligence in filing that resulted in the insurance company not paying, but they continue to send me bills for that amount. At least now they have my correct address, after i wrote to them about why i wasnt going to pay it. This is a huge headache and, especially after all the poor treatment i received there,i don't plan to pay over $900 for their long delayed filing with my insurance.

UPDATE: After a few years of receiving bills, I requested a meeting to discuss this charge. They didn’t meet with me but they dropped the charges, which I am very grateful for. This was a few years back, so the office system and staff have probably changed and may have improved.

El DR que me atendió super excelente, bien profesional, te hace sentir en familia, te explica bien todo y te sientes super cómodo en la visita. Recomendaré la oficina a conocidos y familiares. Gracias por el trato! Nos vemos pronto!