Banfield Pet Hospital Bee Cave

I cannot describe how bad my experience was here. To start, I took my 3 year old pit bull/ lab mix who weights 47 pounds. They called me and told me she was overweight and needed to lose 12 pounds. That’s 25% her body weight. When I asked what they took into account they said BREED DIDN'T MATTER and you should be able to barely touch her and feel her ribs. So you should feel an english bull dogs ribs? I will attach a picture so you can see if my dog is “12 pounds overweight”. When I questioned banfield they proceeded to tell me “it was just a suggestion and if I wanted my dog to live longer I would follow the recommended diet”. Well, since then I have taken my dog to Terrell vet clinic in lakeway and the vet told me my dog was ideal weight and they were horrified that any vet would suggest she lose 12 pounds. The second instance was I received a email 3 months after my dog got vaccinated saying they had been exposed and “weren’t refrigerated properly” so she had to come back and get all the vaccines AGAIN. Never in my life has this happened and I’m so glad I have left this clinic.

Excellent work and even better customer service!