Temple University Hospital - Main Campus

My daughter is there after open heart surgery. Out of no where they refuse to let her husband or aunt visit. She is hysterical and does not need the additional pain of emotional distress in addition to her severe pain . This is outrageous. You cannot accuse someone of doing something without proof and they refuse to provide pictures or details. I will be posting this all over social media as the worst hospital in the United States.

The doctors are the best in the field.
WARNING .... only go here for outpatient services.
There is a complete lack of compassionate care as an inpatient.

The food is hot and tasty with portion size that would satisfy any 12 year old little girl ...... But
if your a fully grown adult with special dietary needs ( Muslim, vegetarian or a carb control diabetic ) your pretty much screwed.
You have absolutely no authority regarding your diet. "This is what there is take it or leave it."

Do not expect your blood sugar to be managed responsibly, your going to have to bring your own diabetic equipment and insulin if you want to keep your blood sugar levels below 180. My A1C is 6.1 and under their care it rocketed to 237 in only 2 days.

Leave your valuables at home, while in surgery I was robbed.

Complete lack of compassionate care by the nursing staff, total disregard to a patients dietary needs or interests, mismanagement of diabetic condition and expect to be lied to and stolen from.

DONT LISTEN TO THE NEGATIVE REVIEWS - every single person from security to medical assistants to doctors to anesthesiologists to ortho to assistants to RNs - all were above and beyond - the physicians assistant Mendel coupet is a hero in his own right . Temple was above and beyond trust me

I went to the emergency room with my husband and we were there for 8 long hours. They don't allow anyone other than the patient in the waiting area and they said it was because of COVID. It didn't make sense because none of them had on masks. I also got into an argument with a nurse named John because he told us he was drawing blood from my husband but instead put an IV in. He never said anything about it and we were confused because our wonderful doctor, Ruth Lewis told us all his tests came back fine and she was giving him a prescription and then he would be discharged. John was disrespectful and unprofessional and I plan on filing a formal complaint against him. I would not recommend this hospital to anyone. The only saving grace was his wonderful, kind and compassionate Dr. Ruth Lewis.

My rating is 4.5 stars, and I’ve elected to upgrade to 5 because there are no half stars. My spouse was hospitalized at TUH for 6 weeks for stroke and cardiac issues; both brain procedures and cardiac surgery occurred. Doctors in infectious disease, neurosurgery and cardiovascular surgery departments were all outstanding; top notch in every way. Both neuro and cardiac ICU units were exemplary. The CT floor (7) was very good; nursing was excellent, but a complete lack of patient care aides is a serious problem -be advised that family resources will be necessary to care for your loved one in any area of TUH that’s not an intensive care unit, including a critical care unit like Cardio-thoracic. Otherwise, Temple is full of caring and dedicated people. It is an urban, public hospital, so resources can be strained. However, we found the quality of care to be very high for our critically ill patient, and I am a supporter.

Last, don’t go to any hospital for food! If that’s your bottom line, you will be sorely disappointed at TUH. There was some choice, and dietary did try to accommodate. The best I can say about patient food is that it provided adequate nutrition…and we were allowed to regularly supplement with outside meals, snacks and beverages. There is an on site cafeteria that’s open to the public; we were able to get better, more diverse food there and bring it upstairs.

We found TUH, on the whole, to be a fine medical facility, with top notch doctors and nurses. Many reviews relate to the emergency room. We were admitted on transfer from another hospital, and not through the emergency department. But I saw the ER every day for 7 weeks, coming and leaving the hospital at all hours of the day. It is under constant, relentless stress, especially at night. I was told that admission through the ER generally takes 10-12 hours or more, when there was discussion about readmitting my spouse, and possibly up to 18 hours. We did not return to TUH for admission through the ER.

So rude. If I could give 0 stars I would.
The first time I went I had a sprained ankle and accidentally went to the wrong entrance. I asked for assistance or at least a wheel chair to get to the correct entrance as I couldn't walk and I was met with refusal to help, attitude and annoyance.
Since they refused, I had to jump on one foot to the correct entrance, I clearly could barely even stand up. I was in immense pain & I ended up falling and hurting my ankle more.
Only then, when I was fallen on the ground, in tears at that point from the pain (it was a pretty bad sprain) did a different employee roll her eyes & let out a verbal sigh & call for a wheel chair. Being ignored by the staff while literally struggling to stand back up crying was just an experience I cannot believe I even had. I ended up leaving and choosing to go to a different hospital.

The second time I went last night, the security guards were not explaining how to let them examine my belongings correctly. They ended up acting annoyed, and making comments and laughing to each other about me as if I wasn't standing right there.
The female security guard actually caught an attitude and said "oh my god." and rolled her eyes.
It was 1am and I was going for cardiac arrest symptoms.
I understand, she didn't want to b there, but if it were up to me i wouldn't have decided to literally have heart attack symptoms???
The lady taking my information in the box was also very short with me and had an attitude.
a traumatic experience for someone experiencing pain and uncertainty. I ended up just leaving and am going to another hospital tonight.

absolutely unprofessional and needs a staff change. Inhuman.

They did not treat my loved one with care especially the night shift staff . My dad did not receive quality care and got a lot of wrap arounds from the hospital . I do not appreciate this at all. It breaks my heart that he still was in pain and giving him wrap around with procedure and mri and I am not there or can’t visit during these hours. He rang the bell for food or to help him bathe and they decline his call and he struggles eating and barely can do anything for himself since the procedure keeps being delayed , as someone in the medical field myself I am very upset to hear this .

El 31 octubre fui a la emergencia con un ataque de asma estuve 4 horas y media esperando para que me atendieron

They have some nice staff your lucky to catch them... but over all customer service sucks... they are rude... I went to the ER and waited for two hours while the lady behind the part where they ask for information and insurance was sleep... never again

The worst hospital in Philadelphia ever. Rude and disrespectful. Specially their maternity department and the E.R