HonorHealth Deer Valley Medical Center

I brought my baby into the ER yesterday for a severe allergic reaction, and I cannot say enough good things about the team that took care of us.

The moment I told triage what was happening, they moved immediately. Within seconds we were being taken back to a trauma bay, and a full team was ready and waiting. My baby received epinephrine within minutes of arrival, and I truly believe their quick response made all the difference.

As scary as the situation was, every single person we encountered was incredibly kind, calm, and supportive. I was shaking and overwhelmed, and not once did anyone make me feel judged or dismissed. Instead, they reassured me, guided me, and took amazing care of my baby.

What stood out the most was how they cared for her not just medically, but emotionally. Even while treating her, they were talking to her, comforting her, and even bringing bubbles and a toy to keep her calm. One of the nurses took a moment to hug her, and my baby just melted into her — it was such a genuine, human moment in the middle of everything.

I am so incredibly grateful for the speed, skill, and compassion of this entire team. They turned one of the scariest moments of my life into something that also had kindness, warmth, and humanity.

Thank you for taking such amazing care of my baby.

Thank you honor health for helping me when dignity wouldn't! Thank you to rn Erik who got me in and out in a jiffy! You were so caring

Dr Everett, Nurse Rudy, and all the rest of the staff here in the Cardiac department have been WONDERFUL. They were so helpful and professional. Thanks Everyone!!

My sister fell and I called 911 because I thought her leg was broken. Honor Health Emergency room took x-rays and a CT scan, the doctor said her leg wasn't broken just badly bruised and to take her home. But by the day she was in just bad pain. So I called her doctor and 911 again and had them took her to Mayo Clinic emergency room. They took x-rays and CT scan again and they said she broke her femur.
So I don't care for the doctor that was on duty August 10th at 4am. He needs to learn to look at the x-rays better.

Went to HH bc a friend recommended them. Was feeling really weak and lethargic for about 5 days.
I WAS NOTEVER GOUNG back to Banner after the way I was treated in their ER a year ago.
Anyway...HH got me in a room immediately and I saw a DR within 20-30 min. Unheard of to me. Everyone was so nice and I felt cared about.
Dr even checked in on me multiple times before I was admitted.
Only thing that sucked was for some reason they put me on the Heart Healthy meal plan but bc I'm a vegetarian there was hardly anything on the menu I could eat. I mean they did have a side of black beans but I wasn't allowed that bc they weren't considered "heart healthy." Beans...not heart healthy? They need a different nutritionist at this hospital.
Other than that...if you can choose HH over Banner. More cared for and listened to. Thanks HH.

My son was taken there after being in a motorcycle accident a month ago. He was on the critical care floor for over a week. He did receive great emergency medical care there and is well on his way to recovery. The reason for the 3 star review is that on one of the nights the nurse that was supposed to be caring for him spent most of the night flirting with another nurse and was on her phone most of the night. Also, the head of the trauma unit must have failed the classes on dealing with the families of the patients. I found him to be quite rude. The plastic surgeon was wonderful however.

Update: I reached out and as expected even their leadership team has not responded. I gave them 3 days to respond and their email says 1-2 days for response time. How can we expect better from their doctors if this is leadership?

Original:
Unless you are actively bleeding or have an open fracture, I do not recommend this hospital. That is not a recommendation for their ortho or trauma...it just means you might have a chance of getting seen and correctly diagnosed.
As a person who has unfortunately been given the genetic lottery, I have a complex medical history. This gets me written off the moment I walk into this hospita, which is disheartening as for continuity of care's sake, you would expect the hospital that has provided the majority of your Healthcare throughout your life to be able to provide the best treatment and have the most up-to-date information on your medical needs.
Instead, complex patients are ignored in the emergency room and if it's not seen in a generic abdomen CT (even if that's not the nature of your complaint or pain), you're sent home instead of the root of the issue addressed or even evaluated. Patients with chronic pain are expected to manage it with their "toolbox at home" and hope that toolbox doesn't fail or their dr doesn't tell them to go to the er because no relief and more frustration awaits there.
I have been waiting now for 6 days for a call back from their patient advocacy reps (two different ones- can't tell me they both are out as the director of radiology personally talked to one of them to tell them to call me again!) and still nothing. I have since suffered a fall which I reported and they STILL have not followed up (nor asked me to come back- you'd think a health care company would be concerned a possible missed diagnoses led to a fall but who am I to tell them to run their business).
So please be weary coming here. I've been going to this hospital all my life but I have to say this lack of care and negligence is disheartening to see.

Broke my leg in February and went straight to this er since it was closest.
After conducting my x ray, they came back saying I only had two broken metatarsals and that was all. It ended up being 14 fractures, lol. Then the nurse who put me in a splint said this is one of her first times doing this and that the actual doctor would come in and inspect it because if she messed up, it would leave permanent damage. Doctor never showed up to inspect it and I had to demand that he did, lol. After being inspected, not one person told me where to get my x rays or anything, that was once again up to me, lol. I asked the doctor how long I would need to be out of school for and he said that’s also up to me, lol.

I had a 3 vertebrae fusion reconstructed. Surgeon was great! No follow through from anesthesiologist.
Being a 70 year old patient with special needs the recovery nurses had no idea what the mind altering drugs the anesthesiologist used could and did to my psyche. I came out of anesthesia to find 2 nurses in my room. I said excuse me miss, twice. They turned to me and stated they didn't have time for me!
There was no residual pain relief from the anesthesia and I was immediately in excruciating pain.
I finally got ahold of my nurse and she kindly gave me a 5mg. Percocet!! I ended up arguing with the nurses and they finally upped my dosage.
Still being under the influence of the anesthesia they proceeded to give me my usual meds. I really think giving a person under the influence of anesthesia Adderall was not a very good idea. 1 ended up with post- operative delirium. Something the nurses knew nothing about. I know more about mind altering drugs than they did. Just from my own personal experiences.
They followed no known procedures to check for this condition.
I was lied to about my medication, I was harassed, intimidated, argued with and the the Director of the hospital was standing right there. I was not violent in anyway, but I was not myself due to the anesthesia. I talked rough, loud,and did not treat the nurses with the respect they were looking for.
In the end there were approximately 10 people cheering the director to bind me to my bed. Finally I told the Director , "YOU are excused". As the frail little Director stood there someone in the crowd in my room said," Oh, that's it , that's it let's do it. And in that quiet frail little voice the Director said, " OK, go ahead!".
The crowd of people decended on my bed, gagging me , holding me down and this maniac proceeded to strap me my bed. And he made sure the restraints were as tight as possible. The rest of the crowd thought it was great fun, laughing and carrying on, they certainly enjoyed it!
What was going through my mind, still under the influence, Domination, Humiliation and Emasculation.
I was left that way all night into the next morning.
My surgeon walked in and said, " Had a rough night?". And left me there until the changing of the guard.
I relive this event over and over in my mind. For not being violent, did I deserve this traumatic experience, I will live with for the rest of my life? I think not.
That Director, I feel should be excused and should be excused permanently!

If you are a drug addict looking for a fix of Morphine or Dilaudid, this is the place for you. Rush in by Ambulance to the ER. I was admitted because of an infection in my intestines that had me in severe pain. They pumped me full of IV pain meds and never treated the infection but sent me on my way 2 days later. Now I'm still in pain and trying to find a ride to Abrazo Arrowhead or Banner Thunderbird to actually get treated. Don't bother unless you are in it for the pain meds.

My daughter dislocated and later we found out fractured her elbow wresting so we went to the emergency room at Deer Valley. She received excellent care and everyone was exceptionally kind. They even made sure her prescriptions were called in personally to make sure we got them before the Costco pharmacy closed. The only negative is that we waited quite a while in the emergency room while my daughter was in great pain with her elbow out of place. Releived to get into a room it was still a long time before she got any pain relief. I understand they have to access her before they start giving her drugs but it was hard to watch her suffering for so long.

The doctors and nurses were so nice and helpful. They made sure I understood what was going on. I would definitely want to come to this hospital in this area

Your office is clean prompt. May I add good music playing. The young lady that took me to my room was named Tiffany. She didn’t explain things well she got very loud to the point that I almost left and then Bernice came in. She and I had spoke on the phone once before she explained everything thoroughly to me and then I was introduced to chuck and Jill which made my day two thumbs up he’s knowledgeable, personable, friendly, thorough. I believe Tiffany needs to hone her skills.

I am so glad I have Chris , he understands me and my situation and is really helping me a great deal. I am so glad I have him.