PetSmart North Phoenix (7th Ave and Bell)

We get our bearded dragon supplies here as they are close to home and have a decent price for our needs

If I could leave a zero review I would just for how I was treated today. Last Saturday I had a long shift so I overslept for my grooming appt. and thankfully I got a phone call at 230pm to reschedule it. I felt terrible. So I rescheduled my appt to today 9.2.23 for a 9am to 11am slot. I took off of work so I can make sure that I make it to this appt because it was my lil babies first professional bath. I arrived at 850am and waited to be checked in because there was a gentleman in front of me who walked in without an appt. There was a girl helping him and one other girl grooming a small dog in the back. Eventually a nice young lady with braids walked out I believe her name was Ariana because that Is my name. She went ahead to try to get me checked in. She then states hmmmm I don't see an appt here. I stated well u guys called me last Saturday to reschedule to this Saturday from 9 to 11am. How can there be no appt? Then she states it's okay I can fit u in. At that point the women in the back yells " no u can't do that we are booked today " . At that point I'm boiling inside I took the day off for this. She then yells towards the other girl " hey help her with the computer". The other native girl walks over and says: " looks like they canceled and and PLUS we don't groom English bulldogs on the weekend. "NO SORRY NO LETS SEE HOW WE CAN ACCOMADATE being that YOU GUYS BOOKED THIS APPT.,AND TWICE IN A ROW ON A SATURDAY so what do u mean we don't do english bulldogs on the weekend? I got no sorry no nothing. The only one person who tried to accommodate me was the girl with the braids the other two were so unprofessional and rude . No sorry , no nothing just a plain it's canceled. So you just cancel ppls appts without notifying them? This is how u guys operate? I spend so much money at Petsmart for my pets but this situation really upset me to where I won't step foot in there. Petsmart grooming you gotta do better with teaching these employees customer service . I just can't even believe this and the way they handled the situation.

This place is notorious for canceling appointments and no consideration for the clients. No one calls you back and when you speak with someone named Kellie she only wants to hear herself speak so there is no use. Spent 350 for training classes that haven’t even started yet. Please have consideration for other peoples time.

Grooming session with my pup. Finished early. They did a good job.

I miss read a discount tag for a bogo for bedding that I needed for my guinea pig, got the wrong brand and they offered me a discount for the product I was buying so I could afford it still. Very helpful

Made a stop to get my puppy some chew bones. The selection was good and prices were reasonable.

My dogs love everything about this place, even the Veterinarians ❤️

Very friendly atmosphere and helpful

Always have what I need with friendly employees