Roger Williams Medical Center

I was hospitalized at Roger Williams due to surgery. I can tell you that on the morning of July 5, the first nurse who treated me was so attentive to me that I would appreciate it, but I called the others who were at the front desk to be able to use the bathroom and the 3 that were there all ignored me, then when they took me up to the room there was this only CNA named Ana Garcia who treats patients very badly and to top it off with a lot of disrespect and with a smell of alcohol, the one that does I can say that it was super excellent, her name is Lisbet Infante Rn, they should have more nurses like her...

I went to this hospital experiencing abdominal pain, fever that had just broke that morning, feeling dizzy / weak, tired and body aches / overall feeling of unwell. The doctor saw me for 2 minutes or less and said it was GERD. I informed her that I have experienced GERD but at this time I was not feeling any acid reflux and / or heartburn at all. She said it can feel different and left with orders for blood work and urine sample. I was sent back to a waiting room to wait for my results I guess to free up the room I was in. I felt uncomfortable sitting with sharp pains in my abdomen and wished I had just stayed home in bed. Eventually a nurse came to the waiting room & told me my labs were normal and I could leave and sent me with a prescription for GERD. I left confused and frustrated and didn’t fill the script because I know my body enough to know I was not experiencing GERD. 2 days later I received a follow up call from the hospital asking if I was given a prescription of antibiotics for my UTI. This of course took me by surprise. The person who called me though was friendly, kind and patient and discussed my symptoms with me and that my lab results showed a UTI and prescribed me antibiotics. The fever and pain make more sense with this result and I’m grateful someone took the time to check in with me and give me the proper diagnosis. I’m not sure I would return to this hospital though I hope it was just a one off experience. The staff overall was very friendly and I know my visit was during a compromised hacked computer system outage and I’m empathetic to that but I just wish I had more time with the doctor especially to discuss the diagnosis I disagreed with instead of a very brief discharge from a waiting room.

Tengo 6 hora y todavía no me llaman parece trabajan por hora,mientras más horas más cobran dice que le de la calificación para publicarla,tengo que darle 1 porque no hay opción 0

3/23-Updated from 2 stars to 5. After my not so great experience after COVID was ending, I have been back for surgery (gallbladder and lapband removal). The entire experience was superb. Will be returning for my other surgeries.
3/22
0 stars for being severely understaffed and not giving a handicap person appropriate parking instructions. But two stars because the poor people stuck working there were awesome
I had an abdominal ultrasound scheduled for 9am on 4/1/22. I called the day before because I walk with a cane and in the pics online the handicap parking spots looked quite a distance away. I was told, to go to the main front entrance, that the spots were not that far, but if I had an issue, just call and they would come out to help. And go to the registration desk right in the front door.
I get there. The handicap spots ARE far away, but I strained and pushed myself into the hospital. I didn't want to bother anybody. Little did I know there was no one there to bother.
Inside was an empty information desk, not registration. There was a sign to use phone and dial 0 for help.
I did and told them I needed wheelchair assistance to ultrasound. It was 9am.
At 9:20 I called again and they said they would page transport again. I called down to ultrasound to make sure they could even still see me. They told me I would have to wait for the people at 9:30 and 10 to be done first.
I was so upset because I was supposed to be home in time for my husband to go to work. So now he has lost pay.
I guess me having to wait until after the other people appointments didn't matter, because I didn't even make it down there until after 10am.
The transport gentleman, the registration lady and the ultrasound tech were all superb. I feel so sorry for them having to work in such a short staffed hospital. The all told me it was even worse the day before.
There were only two transport people for the whole hospital today and the day before he was by himself. Unacceptable!!!
But the kicker was when I left, I drove around the hospital so I could figure out a way to get in for my surgery. And here, right around the corner from the main entrance is handicap parking right next to a door that leads to registration and diagnostics.
Are you kidding me!!!!!!!!
And if it's like this, do I really want major surgery there? I am quite concerned and frankly scared as I will be by myself, with no one to get help from understaffed nurses if I need things.
I'm really going to have to talk to my doctor about this and maybe reconsider. I have 3 surgeries coming up.

Soo i was going to take a ambulance but had my father take i had a ruptured intestine I got there at 3 oclock told the check in lady im at 9outa 10 pan not one person came to see me never called me. I kept asking i need doctor well 12 oclock came around. Still nothing crazyest thing thats ever happened to me at a hospital ever do not go to there emergency room i evan asked lady if she can call me a ambulance to another hospital because she kept saying how not busy they are smh worst place i wish i could get lawsuits

Diagnostic wing review - I just returned home from having a small procedure in the diagnostic wing. I have to say, every single staff member I encountered was just amazing. Not only for my own care, but I also observed how caring, attentive and considerate they were to all other patients in the wing. To a level you just don’t see in healthcare these days.

Special recognition to Brett, the RN that was attending me for much of the day. What a wonderful, personable, thoughtful and caring person! I could easily be friends with him IRL, he’s my kind of people!

I normally never go out of my way to write reviews but just had to for this facility. Kudos to all! Doing health care right!

I am 100% convinced that anything over a one-star for this hospital is paid for. There's absolutely no way they give top notch care to these people and then treat everyone else like trash from the gutter. Literally the gutter will treat you better. Trash hospital, trash staff! No one in charge cares. Nothing has changed

Phone number doesn’t even work. Called over 20 to get in contact with the medical records team no one seems to work here or answer the phone . You’ll have better luck getting in contact with the president than these people.