Budget Car Rental Sacramento Airport (SMF)

Neville was amazing when picking up my rental, received an upgrade on site nearly immediately. Returning the car was by far the easiest process I've ever experienced

The vehicle I got was extremely dirty there was no vehicle inspection before I left The car also had Florida plates and in California that's not good at all because people break into vehicles without a state plate constantly. If you went over 75 in the vehicle I got it also shook and the traction on the tires because of low tire tread was a little ridiculous to say the least. Car had over 65k miles on it as well. At least pick up and drop off we're ok. Didn't have any complaints about the customer service either. Wouldn't use them again.

Fast, easy, and great service. Wonderful people to work with.

This rental started out with some challenges but Star at the Sacramento Airport was awesome she gets 5 "stars" from me.

We had a family, emergency, and drivers license from another country, budget was the only one that came through for us. Also customer service was awesome and the car was in great condition.

I have been a budget fast break member for many years and budget has always been my goal too rent a car vendor. However, the last car I rented over the holidays from the Sacramento California airport location, from the car to the customer service, was a total disappointment. The prior renter of the vehicle had obviously smoked in marijuana in the car with the windows closed. So my family and I had to deal with a weed smell for almost 2 weeks. Every single time we got into the vehicle and we do not smoke. That weed smell is not for everybody. The air filter had not been changed or cleaned. So we had dry throats, continuous sinus infection and post nasal drip every single time we got into the car. In addition to that, the car had not been properly vacuumed because there were Cheetos. Underneath the 2 front seat, the door handles were sticky.
And there were red stains, like bloodstains, on the driver seat. It was ridiculous. We picked up our car at night. So we didn't notice any of this and when I called customer service. The couple of days after I picked up the rental. They would not offer me any options to exchange the vehicle. And I had to stay with a long term rental for the whole two weeks. Lastly when I turned in the vehicle. I left my sunglasses in the center console underneath the Gear shift, I open up a loss property report. And I checked the website to see if lost and found had reported my sunglasses and they never did so whomever. The team is at this location that washes the vehicles. They don't report all the property that they find in the vehicles. I will never rent from this location again.